At GENPACT, I execute multi-country payroll operations across the US, Canada, UK, and New York using PeopleSoft HCM and Workday. I also process bi-weekly US and Canada payrolls and weekly New York payroll runs.
I investigate payroll discrepancies through analysis, reconciliation, and end-of-day audits. My work includes resolving overpayments, correcting timecards, validating taxes, and supporting year-end W-2C adjustments.
At GENPACT, I manage payroll banking workflows including ACH/EFT files, prenotes, stop payments, and direct deposits. I also process Canadian ROE and VOE requests through Equifax and support UK payroll calculations and statutory checks.
In 2026, I resolved 1,500–2,500 ServiceNow cases, achieving 166.7% of my target, and trained 10 associates on ticket workflows and audit documentation. Previously, at QURINOM SOLUTIONS, I supported UK payroll validation, reconciliations, and statutory deduction updates.
