Open to opportunities

Shahzaib Khan

@shahzaibkhan3

I am a Cloud and DevOps leader driving high-availability infrastructure, automation, and customer-focused operational excellence.

Pakistan

Message

What I'm looking for

I am seeking a leadership role in cloud/DevOps where I can lead teams, build reliable automated infrastructure, improve customer experience, and drive continuous improvement through automation and observability.

I am a Cloud and DevOps professional who has led platform operations and managed teams to deliver high-value, high-availability solutions; I led and mentored a team of 8 engineers and established proactive monitoring for premium customers, improving resolution times and customer satisfaction.

I bring hands-on expertise in AWS, Terraform, Docker, Kubernetes, Ansible, Bash scripting, CI/CD (Jenkins), and observability tools (Grafana, New Relic, Datadog), and I have driven large-scale Magento migrations and performance optimizations. I hold a Certified Kubernetes Administrator (CKA), am pursuing AWS SAA/Terraform Associate, and was recognized as Engineer of the quarter four times.

Experience

Work history, roles, and key accomplishments

Current

Manager, Platform Operations

Current

Cloudways by Digital Ocean

Mar 2024 - Present (1 year 6 months)

Led and mentored a team of 8 engineers to deliver timely resolutions for Premium tier customers and maintain high satisfaction. Established proactive monitoring for high-value clients and defined KPIs that improved resolution times and customer retention.

Kubernetes Docker AWS CI CD Bash Scripting Terraform Team Leadership

Senior Engineer - 2

Cloudways by Digital Ocean

Sep 2022 - Feb 2024 (1 year 5 months)

Designed workflows to increase Premium customer engagement and architected high-availability solutions for fast-growing clients. Drove product-level improvements and delivered training on Magento and Node.js to improve team capability.

High Availability Magento Node AWS Monitoring CI CD Troubleshooting

Associate Distinguished Engineer

Cloudways by Digital Ocean

Jan 2022 - Aug 2022 (7 months)

Developed and introduced new product features while collaborating cross-functionally to resolve technical challenges. Coached team members one-on-one and ensured Premium customer satisfaction through high-quality support.

Product Innovation Cross Functional Collaboration Coaching Customer Support Troubleshooting Documentation

Principal Cloud Engineer

Cloudways by Digital Ocean

Jan 2021 - Dec 2021 (11 months)

Led day-to-day operations for fully managed products and executed large-scale website migrations focused on Magento optimization. Monitored team metrics, resolved feedback, and produced performance reports to meet objectives.

AWS performance reporting Leadership Troubleshooting

Senior Cloud Engineer

Cloudways by Digital Ocean

Jan 2020 - Dec 2020 (11 months)

Wrote Ansible playbooks to automate installations and configurations and optimized e-commerce site reliability using Varnish, Redis, and Memcached. Automated tasks with Bash scripting and managed Linux servers across public cloud providers.

Ansible Varnish Redis MemCached Bash Scripting Linux AWS Site Reliability Engineering

Cloud Engineer

Cloudways by Digital Ocean

Oct 2018 - Dec 2019 (1 year 2 months)

Integrated CDNs (Cloudflare, CloudFront) and optimized web applications (WordPress, Magento, Joomla) while managing web services (Apache, Nginx, MySQL) and SSL/SMP/TCP setups. Troubleshot application and SMTP issues to improve uptime and security.

CDN WordPress Magento Nginx MySQL SSL SMTP Performance Optimization

System & Network Administrator

Wiztech Pvt Limited

Jan 2018 - Oct 2018 (9 months)

Deployed in-house projects to GitHub/Bitbucket and created optimized EC2 web servers, migrating production sites to AWS. Supported developers with tailored environments for testing and deployment.

AWS EC2 GitHub Bitbucket Deployment Linux

System Administrator

EFU Life Assurance Limited

Apr 2016 - Dec 2017 (1 year 8 months)

Managed IBM Flex Chassis and blade servers, applied OS patches and upgrades, and maintained data center environmental and monitoring equipment to ensure operational stability. Configured services and performed regular system maintenance.

System Administration Maintenance