Looking for a job

Shahzad Ahmad

@shahzadahmad2

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I anticipate issues, ensuring seamless support, quick resolutions, and loyal customers.

Pakistan

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What I'm looking for

Technical Troubleshooting

CRM Proficiency

Proactive Problem Solving

Effective Communication

Multitasking

Product Knowledge

Conflict Resolution

Empathy

Analytical Thinking

Adaptability

With 6 years of experience in customer support and tech troubleshooting, I specialize in proactive problem-solving, workflow optimization, and customer retention. I’ve maintained a 95% CSAT, improved tech escalation resolution by 65%, and boosted retention for top spenders by 15%.

Beyond my profession, I have an 805-day streak of playing cognitive games to enhance problem-solving skills, a six-year commitment to walking an average of 8,800 steps daily (totaling over 19 million steps), and over two decades of dedicated spiritual practices. My blend of analytical thinking, discipline, and resilience enables me to drive impactful customer experiences while maintaining peak mental agility and focus.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Flowmotion Entertainment

May 2018 - Jun 2024 (6 years 1 month)

At Flowmotion Entertainment, I played a pivotal role in driving customer satisfaction with a 95% CSAT and improved retention for top spenders by 15%. My expertise in tech troubleshooting and optimizing support processes not only enhanced the customer experience but also contributed to streamlined operations and team efficiency, benefiting the company’s growth and reputation.