At Baku Electronics MMC, I monitor store service quality through camera-based reviews, assess compliance with established standards, and evaluate customer service.
I organize mystery shopper projects and prepare weekly service quality reports and monthly mystery shopper reports. I also investigate theft and fraud-related cases and monitor examinations conducted by the Training Department.
My experience at Baku Electronics MMC also includes store audit and monitoring, KPI and quality management, service quality management, and store sales management. I use Microsoft Excel and other digital tools for information review, validation, and reporting.
