shagufta sarwar

Oversaw the day-to-day operations of a team of Medical Assistants, ensuring smooth execution of clinical and administrative workflows. Trained and mentored newly hired MAs and scribes on EHR systems, clinical documentation standards, appointment protocols, and HIPAA compliance.

Acted as the first point of contact for patients via phone and patient portals, handling inquiries with professionalism and compassion. Scheduled and managed appointments, follow-ups, and cancellations across multiple time zones in coordination with provider availability.

Provided real-time documentation support during patient visits, accurately recording history of present illness (HPI), physical exam findings, assessments, and plans using SOAP format. Maintained HIPAA-compliant patient records across various EHR platforms, ensuring timely and accurate entry of all clinical data.

Collaborated with medical laboratory professionals in conducting diagnostic tests and procedures, including blood analysis, tissue examination, and microbiological assays. Assisted in specimen preparation and analysis while adhering to quality control and safety protocols.

Coordinated intake and scheduling for new patients referred for neurological procedures, including EEG, EMG, and Botox treatments. Managed a high volume of appointment requests, ensuring accurate scheduling based on provider availability and test-specific requirements.

Activities and societies: Performed clinical microbiology procedures, analyzed various samples for diagnostic purposes, and conducted staining techniques. Carried out biochemical tests and antibiotic sensitivity, executed hematology and serology tests, and followed aseptic techniques. Operated automated analyzers, maintained laboratory quality control, and generated reports.

Completed a Bachelor of Science in Medical Laboratory Technology, gaining expertise in diagnostic tests and procedures. Assisted in specimen preparation and analysis, adhering to quality control and safety protocols. Supported senior scientists and pathologists in interpreting results and generating reports.

Completed FSc Pre-Medical at The Superior Group of Colleges in Chiniot, Pakistan. This program provided foundational knowledge in science subjects essential for further studies in medical fields.