Shafik Shafik

Led development of passenger service strategies, SOPs, and operational manuals in line with IATA and local regulatory standards. Coordinated with airport authorities, ground handling agents, and government agencies to ensure operational readiness.

Oversaw daily operations across all departments including front office, housekeeping, food & beverage, maintenance, and guest services. Ensured smooth and efficient functioning of the resort in alignment with brand standards and guest expectations.

Coordinated all passenger services during arrivals and departures, ensuring smooth and efficient processing through check-in, boarding, and arrivals. Handled flight disruptions, delays, overbooking, and missed connections by coordinating with operations, catering, engineering, and customer service.

Oversaw check-in, boarding, ramp handling, and baggage services to ensure smooth operations. Acted as liaison between airline operations, ground handling agents, immigration, customs, and other airport stakeholders.

Supervised daily passenger service operations including check-in, boarding, baggage handling, special assistance, and arrival procedures. Ensured compliance with airline policies, international aviation regulations (IATA, ICAO), and airport authority guidelines.

Oversaw day-to-day ground handling services, ensuring smooth check-in, boarding, baggage handling, and aircraft turnaround operations. Enforced safety regulations, coordinated security measures, and implemented process improvements to optimize turnaround times and reduce delays.

Completed a Master's in Business Administration with a focus on Management.

Pursued a Master's degree in Business Administration with a focus on Management.

Completed a Bachelor's in Business Administration with a focus on Management.

Completed a Bachelor's degree in Business Administration with a focus on Management.