Open to opportunities

MD SULTAN MAHMUD ANSARI

@mdsultanmahmudansari

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Corporate travel consultant focused on customer satisfaction, visa processing, and reservations.

Bangladesh

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What I'm looking for

I seek a client-focused travel or hospitality role where I can manage visas, reservations, mentor staff, and improve customer satisfaction while growing into senior operations responsibilities.

I am a Corporate Travel Consultant with proven experience in visa processing, reservations, and client-focused travel planning. I consistently deliver high customer satisfaction by coordinating documentation, consulate communications, and smooth travel logistics.

Across roles from Visa Executive to Senior Reservation Executive and Travel Consultant, I increased bookings, coached staff, and streamlined booking and documentation workflows. I bring strengths in time management, upselling, and compliance with travel regulations.

I am pragmatic, service-oriented, and skilled at mentoring teams to improve performance while maintaining confidentiality and attention to detail in fast-paced travel and hospitality environments.

Experience

Work history, roles, and key accomplishments

Current

Visa Executive

Current

Travel Business Portal

May 2025 - Present (8 months)

Processed visa applications and verified documents for accuracy and compliance, coordinated with consulates and travel teams to ensure timely interview scheduling and improve customer experience.

Visa Processing Customer Service Confidentiality Travel Documentation Coordination Compliance

Senior Reservation Executive

Prachurjo Holiday

Nov 2023 - May 2025 (1 year 6 months)

Managed reservation operations, created daily floor sheets and maintained booking records in software, closing reservation calls and increasing bookings through product knowledge and upselling.

Reserving Upselling Customer Service Floor Sheet Creation Communication Data Entry

Travel Consultant

Travel Business Portal

Dec 2022 - Oct 2023 (10 months)

Consulted with clients to design tailored travel plans, advised on policies and preferred vendors to maximize company profit, and trained new staff on customer service and recordkeeping.

Travel Consulting Vendor Management Training Customer Service Record keeping Travel Policy Sales

Call Center Executive

Tuition Terminal

Mar 2019 - Dec 2022 (3 years 9 months)

Delivered high satisfaction through one-call resolutions, monitored call quality and provided feedback, and supervised team members to maintain service standards.

Call Center Operations Customer Support Coaching Supervision Communication

Trainer

Apson Computer

Jan 2016 - Dec 2017 (1 year 11 months)

Planned and delivered classroom and online courses, mentored new hires to boost staff development, and evaluated training content to improve effectiveness.

Training Delivery Instructional Design Mentoring Online Teaching Évaluation