Open to opportunities

Phindile Vilakazi

@phindilevilakazi

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Detail-oriented professional with expertise in client relations and administration.

South Africa

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What I'm looking for

I am looking for a role that values accuracy and offers opportunities for growth in administration or human resources.

I am a detail-oriented and versatile professional with a solid foundation in client relations and administration. Currently, I serve as a Client Relations Manager at the Gauteng Department of Economic Development, where I manage client relationships and provide comprehensive administrative support. My efforts have resulted in improved client satisfaction and streamlined processes, showcasing my commitment to excellence.

With a Bachelor of Arts Honours in Public Management and Governance from the University of Johannesburg, I possess a strong educational background that complements my professional experience. I have also worked as an Admissions Officer, where I ensured data integrity and compliance in student registrations. My proactive approach and strong work ethic drive me to seek continuous improvement in all tasks I undertake.

Experience

Work history, roles, and key accomplishments

Current

Client Relations Manager / Administrator

Current

Gauteng Department of Economic Development

May 2022 - Present (3 years 1 month)

Managed client relationships, responding to inquiries and providing solutions that improved client satisfaction. Provided comprehensive administrative support to staff and Board members, including report preparation, meeting coordination, and document management. Monitored client requests, facilitated liquor license processes, and maintained organized portfolios of evidence.

Client Relationship Management Administrative Support Report Preparation Meeting Management Document Management Compliance Portfolio Management

IT Help Desk Technician

Road Traffic Management Corporation

Mar 2022 - May 2022 (2 months)

Answered incoming calls and responded to user queries, logging requests and ensuring proper documentation of incidents. Escalated issues to appropriate support teams and provided first-line support for NATIS services. Delivered excellent service to both internal and external clients.

IT Support Help Desk Documentation NATIS Services

Registration Admissions Officer

IIE Varsity College

Dec 2021 - Mar 2022 (3 months)

Managed student accounts, applying and releasing holds upon receipt of required documentation to ensure accurate account status. Verified student registrations against admission criteria and processed amendment forms, maintaining data integrity and accurate student records. Provided efficient student support via email and a ticketing system, resolving queries within a 5-day SLA and ensuring compli

Data Integrity Email Communication Ticketing Systems Compliance Documentation Management Admissions

Education

Degrees, certifications, and relevant coursework

University of Johannesburg

Bachelor of Arts, Public Management and Governance

Studied core subjects including Business Management, Politics, and Human Resource Management. Gained knowledge in Public Administration and English.

University of Johannesburg

Bachelor of Arts Honours, Public Management and Governance

Completed advanced coursework in Public Human Resource Management, Monitoring and Evaluation, and Public Policy Management. Undertook research in Public Management and Governance, culminating in a research essay.