Serge User
@sergeuser1
Dedicated administration professional with proven management experience.
What I'm looking for
I am a dedicated administration professional with extensive management experience and exceptional leadership skills. My career has been marked by a commitment to effective teamwork and client relations, consistently achieving and exceeding KPI targets. I pride myself on my integrity and work ethic, which have been instrumental in developing and implementing strategic plans that drive organizational success.
Throughout my career, I have successfully managed logistics operations, achieving a 3% reduction in general and labor costs over five consecutive years. My role as Fulfillment Department Manager at Walmart Canada and as Turkey Country Manager for CAT Groupe has honed my ability to coordinate complex operations, manage substantial budgets, and lead diverse teams. I have a proven track record of creating national branches from scratch and establishing effective service production standards, which have significantly contributed to the companies' growth and recognition.
With multilingual communication skills in English, French, Turkish, and Azerbaijani, I excel in fostering relationships with clients and stakeholders. My experience includes collaborating with government agencies to finalize health agreements and ensuring compliance with international standards. I am passionate about strategic planning and customer service, always striving to enhance operational efficiency and client satisfaction.
Experience
Work history, roles, and key accomplishments
Bilingual Taxpayer Services Agent
CRA
Jan 2021 - Present (4 years 5 months)
Currently serving as a Bilingual Taxpayer Services Agent, providing exceptional client support and resolving inquiries efficiently. Utilizing multilingual skills to enhance communication and service delivery.
Fulfillment Department Manager
Walmart Canada
Jan 2019 - Jan 2019 (0 months)
Managed the Fulfillment Department at Walmart Canada, overseeing daily operations and ensuring efficient delivery processes. Focused on meeting KPIs and enhancing customer satisfaction.
General Coordinator
Isevi Saglik Hizmetleri Ltd.
Mar 2013 - Dec 2017 (4 years 9 months)
Led operations as General Coordinator, managing health agreements and coordinating with government agencies. Successfully established three national branches and improved service standards.
General Manager
ATG Consulting, Ltd.
Jan 2011 - Jan 2017 (6 years)
Oversaw all operations as General Manager, focusing on strategic planning and customer service. Managed a significant annual budget and coordinated staff training for performance improvement.
Turkey Country Manager
CAT Groupe
Apr 2004 - Apr 2011 (7 years)
Managed operations for CAT Groupe in Turkey, coordinating logistics and ensuring compliance with international standards. Achieved recognition as one of the top companies in collaboration with local agencies.
Chief Financial Controller
Renault
Jan 1996 - Apr 2004 (8 years 3 months)
Served as Chief Financial Controller, overseeing financial operations and ensuring budget adherence. Implemented cost reduction strategies and maintained high standards of financial integrity.
Education
Degrees, certifications, and relevant coursework
University of Marmara
Bachelor of Business Administration, Public and Administrative Sciences
1994 -
Studied Public and Administrative Sciences, focusing on the principles and practices of administration in public and private sectors.
Availability
Location
Authorized to work in
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