Serge UserSU
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Serge User

@sergeuser1

Dedicated administration professional with proven management experience.

Canada

What I'm looking for

I seek a role that values leadership and offers growth opportunities in operations management.

I am a dedicated administration professional with extensive management experience and exceptional leadership skills. My career has been marked by a commitment to effective teamwork and client relations, consistently achieving and exceeding KPI targets. I pride myself on my integrity and work ethic, which have been instrumental in developing and implementing strategic plans that drive organizational success.

Throughout my career, I have successfully managed logistics operations, achieving a 3% reduction in general and labor costs over five consecutive years. My role as Fulfillment Department Manager at Walmart Canada and as Turkey Country Manager for CAT Groupe has honed my ability to coordinate complex operations, manage substantial budgets, and lead diverse teams. I have a proven track record of creating national branches from scratch and establishing effective service production standards, which have significantly contributed to the companies' growth and recognition.

With multilingual communication skills in English, French, Turkish, and Azerbaijani, I excel in fostering relationships with clients and stakeholders. My experience includes collaborating with government agencies to finalize health agreements and ensuring compliance with international standards. I am passionate about strategic planning and customer service, always striving to enhance operational efficiency and client satisfaction.

Experience

Work history, roles, and key accomplishments

CR
Current

Bilingual Taxpayer Services Agent

CRA

Jan 2021 - Present (4 years 5 months)

Currently serving as a Bilingual Taxpayer Services Agent, providing exceptional client support and resolving inquiries efficiently. Utilizing multilingual skills to enhance communication and service delivery.

WC

Fulfillment Department Manager

Walmart Canada

Jan 2019 - Jan 2019 (0 months)

Managed the Fulfillment Department at Walmart Canada, overseeing daily operations and ensuring efficient delivery processes. Focused on meeting KPIs and enhancing customer satisfaction.

IL

General Coordinator

Isevi Saglik Hizmetleri Ltd.

Mar 2013 - Dec 2017 (4 years 9 months)

Led operations as General Coordinator, managing health agreements and coordinating with government agencies. Successfully established three national branches and improved service standards.

CG

Turkey Country Manager

CAT Groupe

Apr 2004 - Apr 2011 (7 years)

Managed operations for CAT Groupe in Turkey, coordinating logistics and ensuring compliance with international standards. Achieved recognition as one of the top companies in collaboration with local agencies.

RE

Chief Financial Controller

Renault

Jan 1996 - Apr 2004 (8 years 3 months)

Served as Chief Financial Controller, overseeing financial operations and ensuring budget adherence. Implemented cost reduction strategies and maintained high standards of financial integrity.

Education

Degrees, certifications, and relevant coursework

University of Marmara logoUM

University of Marmara

Bachelor of Business Administration, Public and Administrative Sciences

1994 -

Studied Public and Administrative Sciences, focusing on the principles and practices of administration in public and private sectors.

Tech stack

Software and tools used professionally

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Serge User - Bilingual Taxpayer Services Agent - CRA | Himalayas