Serajul Islam

At NextVentures, I resolve technical support tickets through Intercom and build automated API, UI, and load-test suites using Postman, Playwright, Selenium, and JMeter.

Previously at Lightspeed Commerce, I delivered L1/L2 support for 700+ employees across APAC, covering Google Workspace, Microsoft 365, Atlassian, cloud VoIP, identity management, and networking. I migrated 270+ managed devices to JAMF Pro, managed provisioning through OneLogin and Microsoft Active Directory, and led Sydney’s 2023 office relocation from network configuration through workstation deployment.

I combine hands-on systems support with clear documentation, ITIL practices, scripting, and a growing focus on QA automation and test scripting.