SenthilKumar Lakshmanan

Reviewed Service Cloud requirements and led functional, regression, SIT and UAT testing for case management, omni‑channel routing, email‑to‑case and integration touchpoints to ensure service console and SLA workflows functioned correctly.

Led multi-vendor QA teams of up to 25 testers across Salesforce, banking, insurance, e‑commerce and education domains, increasing test coverage by 30–50% and reducing production defects by 20–40% through test strategy and process optimization.

Validated Sales Cloud features including lead-to-opportunity lifecycle, assignment/workflow rules, process builder and sales console, authoring and executing test cases to ensure pipeline and forecasting integrity.

Analyzed healthcare requirements and designed test cases for claims processing covering functional, integration, regression and UAT to validate clinical and administrative workflows.

Executed functional and integration testing for Finacle core banking modules (CASA, Loans, Payments), validated DB tables via SQL and coordinated defect lifecycle to ensure accurate transaction posting and uploads.

Performed manual testing of web and mobile retail platform features including product catalog, order placement and payments, and conducted cross‑browser and cross‑device validation.

Reviewed functional and non‑functional requirements for LMS and assessment systems, designed test scenarios for content delivery, assessment modules and reporting, and collaborated with stakeholders to clarify requirements.

Completed Bachelor of Engineering in Electronics and Communication Engineering in 2008.