Open to opportunities

Senmial Senlong

@senmialsenlong

Message

I drive SaaS adoption, retention, and account growth across SMB and enterprise portfolios.

Canada

Message

What I'm looking for

I'm looking to drive adoption, retention, and account growth in a SaaS or fintech environment where I can own customer relationships, use data to improve account health, and build scalable playbooks and AI-enabled workflows.

At WellnessLiving, I own onboarding, adoption, and retention for SMB through enterprise SaaS accounts, earning a company-record 4.98/5 CSAT and a 79% on-time completion rate. I configure practical scheduling, billing, membership, and automation workflows around each customer’s operations.

I’ve reduced onboarding failures at Lint Financial, built adoption playbooks for the eNaira rollout at the Central Bank of Nigeria, and created AI-assisted workflows that save 9–11 hours weekly for proactive account work. I use account health, CRM data, and customer feedback to recover risk, identify expansion opportunities, and improve the customer experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

WellnessLiving

Jul 2025 - Present (1 year 2 months)

Serve as the main point of contact and trusted advisor for a portfolio of SMB, multi-location, and enterprise accounts, owning the relationship from onboarding through adoption and retention. Achieved a 79% on-time completion rate and a 4.98/5 CSAT, the highest in company history.