Fully remote roles in digital operations, social media, community management or customer support operations. I work best in written, async-friendly setups (chat, email, tickets) rather than phone or sales-focused roles. I’m interested in teams that use AI tools and automation, and I want to grow toward AI operations. Based in Türkiye (UTC+3), comfortable overlapping with European hours.
Open to opportunities
Semih Liba
@semihliba
Remote digital operations specialist since 2024 — social media, community and customer support ops, with a strong interest in AI and automation.
TurkeyWhat I'm looking for
At Online Platform (NDA), I direct day-to-day social media and customer support operations across digital channels. I run the social channels and Telegram community as the company's only social media specialist.
As Social Media Specialist, I grew the Telegram channel from 200 to 5,000 subscribers organically, without paid ads or promotion. Videos I produced and edited reached 1M+ combined views on YouTube, TikTok, and Instagram.
Earlier, I handled around 150 customer conversations a day as a Customer Service Specialist, with a 10–15 second first response time and 85%+ CSAT. I also reported 100+ technical issues in Jira and followed up with developers.
At Kubra Tiny House, I built the company's social media presence from scratch and ran Meta Ads campaigns. As a freelance Digital Marketing Specialist, I built websites and created SEO content for small businesses.
Experience
Work history, roles, and key accomplishments
ON
Current
Digital Operations Specialist
Online Platform (NDA)
Jan 2026 - Present (10 months)
Direct day-to-day social media and customer support operations across all digital channels. Run all social media channels and the Telegram community as the company's only social media specialist.
ON
Social Media Specialist
Online Platform (NDA)
Feb 2025 - Dec 2025 (10 months)
Grew the Telegram channel from 200 to 5,000 subscribers organically. Produced and edited videos using CapCut and Canva that reached 1M+ combined views on YouTube, TikTok, and Instagram.
ON
Customer Service Specialist
Online Platform (NDA)
Feb 2024 - Jan 2025 (11 months)
Handled around 150 conversations a day via LiveChat and email. Kept first response time at 10–15 seconds with 85%+ CSAT and reported 100+ technical issues in Jira.
KH
Social Media & Sales Specialist
Kubra Tiny House
May 2023 - Jan 2024 (8 months)
Built the company's social media presence from scratch and ran Meta Ads campaigns. Handled sales inquiries and represented the company at two trade fairs.
FR
Digital Marketing Specialist
Freelance
Jan 2022 - Dec 2023 (1 year 11 months)
Built websites, created SEO content, managed social media accounts, and ran Meta Ads campaigns for small businesses.
Education
Degrees, certifications, and relevant coursework
Anadolu University
Bachelor of Science, Management Information Systems
Pursuing a Bachelor of Science in Management Information Systems through distance learning, with an expected graduation in 2028.
Availability
Open to opportunities
Location
TurkeyAuthorized to work in
Salary expectations
30k+ USD
Social media
Job categories
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