Selvakumar Periyasamy
@selvakumarperiyasamy
Application Support Lead and Sitecore/.NET developer improving CMS stability, performance, and ticket backlogs.
IndiaWhat I'm looking for
I’m an Application Support Lead and Sitecore/.NET developer with 9+ years of experience, focused on production stability and business continuity. I bring ITIL-based support leadership to reduce noise, improve responsiveness, and keep enterprise CMS platforms reliable.
In my current role, I’ve reduced open ticket backlog by 35% and improved ticket aging by 25% through SLA-aligned ITIL process improvements. I direct RCA for 25+ high-priority incidents, cut recurrence by 40%, enforce deployment governance, and achieve 100% defect-free releases across 20+ production deployments.
Previously, I enhanced Sitecore and development workflows by automating data pipelines with Azure Blob Storage and APIs (reducing manual effort by 15 hours/week) and building a React.js smartfield updater tool in Contentstack that cut editor workload by 50%. I also developed tooling like a Sitecore item cleanup tool (eliminating 5,000+ unused items) and a language version identifier tool to improve localization accuracy and reduce multi-site publishing errors.
Experience
Work history, roles, and key accomplishments
Application Support Lead
Accenture Solutions Pvt Ltd
Jan 2023 - Present (3 years 5 months)
Reduced open ticket backlog by 35% and ticket aging by 25% through ITIL- and SLA-aligned process improvements. Led RCA for 25+ high-priority incidents, cutting recurrence by 40%, and delivered 100% defect-free releases across 20+ production deployments while improving resolution speed by 20%.
Senior Software Engineer
Accenture Solutions Pvt Ltd
Jan 2021 - Jan 2023 (2 years)
Automated daily data pipelines using Azure Blob Storage and APIs, reducing manual effort by 15 hours/week. Built a React.js Smartfield Updater Tool in Contentstack to cut editor workload by 50%, and implemented version-controlled SendGrid email templates to prevent uncontrolled changes.
Software Engineer
Accenture Solutions Pvt Ltd
Jan 2018 - Jan 2021 (3 years)
Developed a Sitecore Item Cleanup Tool that removed 5,000+ unused items, improving CMS performance by 30%. Built a Language Version Identifier Tool to improve localization accuracy and reduce errors in multi-site publishing.
Associate Software Engineer
Accenture Solutions Pvt Ltd
Jan 2016 - Jan 2018 (2 years)
Provided L2 support for Sitecore CMS, resolving workflow, publishing, and media library issues. Handled 24×7 priority incidents with RCA deliverables and validated production data integrity using SQL while building and maintaining Sitecore CMS pages across multiple websites.
Education
Degrees, certifications, and relevant coursework
Kongu Engineering College
Bachelor of Engineering, Mechanical Engineering
2012 - 2016
B.E. in Mechanical Engineering at Kongu Engineering College from 2012 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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