Open to opportunities

Selorm Etse-Forfoe

@selormetseforfoe

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Data analyst with expertise in data visualization and actionable insights.

Ghana

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What I'm looking for

I seek a role that fosters growth and values data-driven decision-making.

With over four years of experience in IT support and data handling, I am passionate about leveraging my analytical skills to manage large datasets and deliver actionable insights. My journey has equipped me with a robust skill set in tools such as Microsoft Excel, Power BI, SQL, R, and Python, allowing me to transform complex data into meaningful narratives that drive business decisions.

Currently, I am enhancing my expertise through a Data Analytics program at Blossom Academy, where I am committed to mastering data-driven solutions. My previous roles have seen me lead software implementations that resulted in significant revenue increases and improved operational efficiencies. I thrive in collaborative environments where I can apply my strong communication and leadership skills to foster teamwork and innovation.

Experience

Work history, roles, and key accomplishments

Data Analyst

Power City Network Ltd.

Dec 2023 - Mar 2024 (3 months)

Delivered consultation services leading to a 15% increase in ERP software sales. Implemented marketing strategies that boosted customer reach by 10% and led a team to implement ERP software in 5 organizations, increasing revenue by 10%.

ERP Software Data Analysis Microsoft Excel Power BI SQL Project Management Communication Leadership Marketing Strategies IT Support

IT Support | Administrator

Teckernel Ltd.

Feb 2021 - Nov 2022 (1 year 9 months)

Improved system operation efficiency by 20% through a comprehensive audit. Increased support efficiency by 25% with automated scheduling. Analyzed data on Udemy Course subscriptions, leading to a 20% productivity increase.

Audit Data Analysis Automation Productivity IT Support Scheduling Data Visualization Google Calendar Communication

IT Support | Data Entry

Accra Technical University

Nov 2022 - Oct 2022 (-1 years 11 months)

Cleaned and analyzed sales data, improving reporting efficiency by 10%. Automated scheduling of support requests, increasing customer satisfaction by 15%. Delivered IT lessons, reducing resit rates.