For a family e-commerce business, I exported order data from Shopify and uploaded records into Airtable, checking customer and order details for accuracy.
I labeled orders as Confirmed, Pending, or Cancelled based on data integrity checks, helping reduce downstream fulfillment errors. I also updated order statuses to initiate or cancel shipments.
I handled customer inquiries by email and live chat about orders, returns, and refunds. My computer engineering studies and IBM SkillsBuild certifications in Cybersecurity and AI Fundamentals support my work with data and new tools.

