Francisco Pastrian
@franciscopastrian
E-commerce operations assistant at Ecomeister who supported fulfillment and monitored delivery, cancellation, and return metrics.
ArgentinaWhat I'm looking for
At Ecomeister, I supported e-commerce order preparation, packaging, and daily fulfillment. I organized order lists and used digital tools to access inventory information and address operational issues.
I monitored returns, cancellations, delivery times, and customer satisfaction metrics. I worked on a team that recorded a decrease in the return rate and a cancellation rate of 0.03%.
At Hupa, I provided customer service and managed orders in a hospitality environment. I coordinated with kitchen and bar teams to support daily service operations and used digital tools in operational workflows.
I'm studying Business Administration and Business Management at National University of San Martín (UNSAM). My training includes Microsoft Excel and Power BI, and I’m interested in operational reporting, performance metrics, and process improvement.
Experience
Work history, roles, and key accomplishments
E-commerce & Distribution Operations
Ecomeister
Dec 2025 - Feb 2026 (2 months)
Supported order preparation, packaging, and fulfillment for e-commerce operations. Monitored metrics related to returns, cancellations, delivery times, and customer satisfaction, contributing to a reduced return rate and a 0.03% cancellation rate.
Customer Service Advisor
Hupa
Jan 2024 - Nov 2025 (1 year 10 months)
Provided customer service and managed orders in a hospitality environment. Coordinated with kitchen and bar teams, addressed customer questions and complaints, and followed hygiene and safety procedures.
Education
Degrees, certifications, and relevant coursework
National University of San Martín
Bachelor's Degree, Business Administration and Business Management
Pursuing a Bachelor's Degree in Business Administration and Business Management.
Universidad Austral
Certificate, Microsoft Excel
Completed basic and advanced training in Microsoft Excel.
Cambridge English
B2 First Certificate, English Language
Earned the Cambridge English: B2 First Certificate.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Salary expectations
Social media
Job categories
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