Sebastian Robayo

I’m a customer-focused retail professional with two years of experience balancing multiple priorities in fast-paced, detail-driven environments. I’m known for communicating with honesty and empathy, so customers and teammates feel heard and supported.

At TJ Maxx, I coordinate sales floor operations while also covering front-end register duties. I prioritize tasks based on shifting business and customer needs, provide direct customer service on the floor and at checkout, and resolve concerns to ensure a positive experience.

Previously, as a Manager Assistant at a family-owned grocery store in Colombia, I supported day-to-day store operations, including staff coordination and issue resolution. I handled customer concerns directly, helped address operational needs in real time, and supported tracking store needs to keep the business running smoothly.

I bring fast typing, strong software/tools management, and a people-first approach that’s encouraging and relationship-building. I’m detail-oriented and task-driven, committed to timely follow-through without sacrificing quality or customer care.