Samira da Costa-DahSC
Looking for a job

Samira da Costa-Dah

@sdcd

Operational Efficiency Specialist | Process Optimisation | Client Relations | Growth Strategist

South Africa

What I'm looking for

I am looking for a role that aligns with my values, companies that value long-term employees, create opportunities, have an open relationship and where there is continuous learning and growth— a space to be unapologetically oneself and be a part of a globally diverse team.

Dynamic operations professional with expertise in hospitality management, customer success, administration, and UI/UX design. Skilled at streamlining processes, managing cross-functional teams, and fostering client relationships to optimize operational efficiency and deliver impactful results.

With a proven ability to adapt to fast-paced environments, I leverage my diverse skill set to align business objectives with customer needs, driving growth and operational excellence.

Experience

Work history, roles, and key accomplishments

Pharma D-mand  logoPD
Current

Customer Success Lead

Pharma D-mand

May 2024 - Present (1 year 1 month)

As Customer Success Lead at Pharma D-mand, I strengthen client relationships through email campaigns, outreach, feedback follow-ups, and goal tracking. I implement strategies to ensure clients achieve their objectives while delivering exceptional service.

TurnkeyISP  logoTU
Current

Tech Support

TurnkeyISP

Mar 2024 - Present (1 year 3 months)

I specialize in providing critical support when it matters most. My role involves active learning to stay ahead of evolving technologies, troubleshooting and resolving a variety of technical issues, and ensuring seamless customer experiences. I also create detailed support tickets to facilitate efficient follow-ups and resolutions, maintaining a high standard of service.

Education

Degrees, certifications, and relevant coursework

Samira hasn't added their education

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Samira da Costa-Dah - Customer Success Lead - Pharma D-mand | Himalayas