I am looking for a role that aligns with my values, companies that value long-term employees, create opportunities, have an open relationship and where there is continuous learning and growth— a space to be unapologetically oneself and be a part of a globally diverse team.
Samira da Costa-Dah
@sdcd
Operational Efficiency Specialist | Process Optimisation | Client Relations | Growth Strategist
What I'm looking for
Dynamic operations professional with expertise in hospitality management, customer success, administration, and UI/UX design. Skilled at streamlining processes, managing cross-functional teams, and fostering client relationships to optimize operational efficiency and deliver impactful results.
With a proven ability to adapt to fast-paced environments, I leverage my diverse skill set to align business objectives with customer needs, driving growth and operational excellence.
Experience
Work history, roles, and key accomplishments
Customer Success Lead
Pharma D-mand
May 2024 - Present (1 year 1 month)
As Customer Success Lead at Pharma D-mand, I strengthen client relationships through email campaigns, outreach, feedback follow-ups, and goal tracking. I implement strategies to ensure clients achieve their objectives while delivering exceptional service.
Tech Support
TurnkeyISP
Mar 2024 - Present (1 year 3 months)
I specialize in providing critical support when it matters most. My role involves active learning to stay ahead of evolving technologies, troubleshooting and resolving a variety of technical issues, and ensuring seamless customer experiences. I also create detailed support tickets to facilitate efficient follow-ups and resolutions, maintaining a high standard of service.
Executive Assistant
Lemar
Managed books, emails, sensitive documentation, invoices, supplier communication, sourcing, data entry, transcription, personal calendar management, and travel bookings.
PBX Operator
Tyme Global Technologies
Assisted guests with issues in the hospitality sector
Customer Service Associate
Food Delivery Company
Handled email, live chat, inbound calls, data entry, and customer communication.
UI Designer
Freelance
Redesigned websites for small businesses, focusing on UI design, wireframing, prototyping, typography, graphic design, and visual spacing.
Education
Degrees, certifications, and relevant coursework
Samira hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
sdacostadah.comPortfolio
sdacostadah.comSalary expectations
Social media
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