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Samira da Costa-Dah

@sdcd

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Operational Efficiency Specialist | Process Optimisation | Client Relations | Growth Strategist

South Africa

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What I'm looking for

I am looking for a role that aligns with my values, companies that value long-term employees, create opportunities, have an open relationship and where there is continuous learning and growth— a space to be unapologetically oneself and be a part of a globally diverse team.

Dynamic operations professional with expertise in hospitality management, customer success, administration, and UI/UX design. Skilled at streamlining processes, managing cross-functional teams, and fostering client relationships to optimize operational efficiency and deliver impactful results.

With a proven ability to adapt to fast-paced environments, I leverage my diverse skill set to align business objectives with customer needs, driving growth and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Lead

Current

Pharma D-mand

May 2024 - Present (2 years 1 month)

As Customer Success Lead at Pharma D-mand, I strengthen client relationships through email campaigns, outreach, feedback follow-ups, and goal tracking. I implement strategies to ensure clients achieve their objectives while delivering exceptional service.

Team Leadership Strategic Planning Relationship Building Customer Advocacy Goal Setting Data Driven Decision Making Critical Thinking Process Improvement Flexibility Continuous Delivery Continuous Development

Current

Tech Support

Current

TurnkeyISP

Mar 2024 - Present (2 years 3 months)

I specialize in providing critical support when it matters most. My role involves active learning to stay ahead of evolving technologies, troubleshooting and resolving a variety of technical issues, and ensuring seamless customer experiences. I also create detailed support tickets to facilitate efficient follow-ups and resolutions, maintaining a high standard of service.

Problem Solving Communication Skills Documenting Operational Processes

Customer Service Associate

Food Delivery Company

Handled email, live chat, inbound calls, data entry, and customer communication.

Email Handling Live Chat Support Inbound Calls Data Entry Customer Communications

Executive Assistant

Lemar

Managed books, emails, sensitive documentation, invoices, supplier communication, sourcing, data entry, transcription, personal calendar management, and travel bookings.