Open to opportunities

Scott Simpson

@scottsimpson

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IT help desk professional and novelist, delivering reliable support and compelling published stories.

United States

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What I'm looking for

I’m looking for a role where I can deliver dependable IT help desk/desktop support and apply strong troubleshooting skills, or opportunities to advance my work as a published novelist.

I’m an IT support professional and contracted novelist. I bring a track record of helping users with software and network issues, creating tickets, and maintaining production-ready systems while staying responsive and calm under pressure.

In recent work with Solstice Empire Publishing, I’m building my writing career with a published book, created sample chapters, and produced a book trailer—translating my learning and typing skills into real, shareable content. In parallel, I’ve supported desktop deployments, installed Windows images, and rolled out tools tied to clinical and departmental workflows.

Across hospitals and enterprises, I’ve delivered help desk support, desktop deployment, application support, and networking assistance—covering Active Directory, remote access, printer/network troubleshooting, and domain migrations. My certifications and hands-on experience reflect my focus on dependable service, fast problem-solving, and continual improvement.

Experience

Work history, roles, and key accomplishments

Novelist (Contract)

Solstice Empire Publishing

Mar 2025 - Jun 2026 (1 year 3 months)

Contracted with Solstice Empire Publishing to write and publish a book, The Shroud of the Second Coming. Created a PowerPoint trailer and supports the book’s presence across major retailers.

Book Writing Book Publishing PowerPoint Microsoft Office Professional 2024 Writing Typing

F2OnSite Desktop Deployment

Chi Memorial Hospital Of Chattanooga

Aug 2024 - Dec 2024 (4 months)

Supported old-to-new desktop deployment by inventorying existing PCs and re-imaging Dell OptiPlex desktops with Windows 11. Installed and configured applications including Imprivata and IntelliFocus, and set up Epic Enterprise and department network printers.

Dell HP PC Inventory Windows 11 Dell OptiPlex Imprivata IntelliFocus Epic Printers Windows Imaging

IT Help Desk (Administrative)

California Brewers Inc.

Jan 2023 - Dec 2023 (11 months)

Provided IT help desk support for software and PC issues and performed administrative duties including processing inventory and business data. Used QuickBooks Enterprise and supported business operations alongside technical support.

IT Help Desk Support Software support Inventory Processing Data Processing NinjaOne

Help Desk Support

Paladin Attachment Tools

Oct 2014 - Apr 2016 (1 year 6 months)

Supported Dell computers and Windows 7 on a domain network via phone and field support. Provided support for laptops/desktops, a Microsoft Virtual Server 2005 R2 environment, network printers, and communications related to sytline.

Help Desk Support Dell Domain Network Support Microsoft Virtual Server 2005 R2 Printers

Help Desk Phone Support

Tennessee Valley Authority

May 2014 - Aug 2014 (3 months)

Provided help desk phone support with application support and supported a Windows 7 deployment project. Helped reconfigure older applications for Windows 7 and maintained an inventory of salvage and non-salvage applications.

Help Desk Support Application Support Legacy Application Troubleshooting

Help Desk (SAP Support)

V.W. Of America (Siemens)

Nov 2013 - Feb 2014 (3 months)

Part of a team installing the new IT department, including wireless routers, cabling, computers, and networking copiers and printers. Provided help desk phone support and SAP support using Peregrine 6.2 for German applications and Microsoft products.

Help Desk Support Phone Support Wireless Router Installation Network Cabling SAP Support Peregrine 6.2 Outlook 2010 Windows XP Pro

Help Desk Network Support

The Samaritan Center

Mar 2012 - Nov 2013 (1 year 8 months)

Provided help desk phone and field support and supported a local area network. Administered a Windows 2003 server and supported end-user environments, backups, PC rollouts, troubleshooting, and operational applications including payroll and alarm systems.

Active Directory Local Area Network (LAN) Support Help Desk Support Windows XP Pro Windows Vista Business Edition Microsoft Outlook 2007 Data Backup Troubleshooting Payroll

Help Desk Field/Phone Support

Alstom Power Inc.

Sep 2010 - Mar 2012 (1 year 6 months)

Provided help desk field and phone support for customer needs, including PC upgrades, imaging, and user profile setup. Supported networks with Windows XP/2000, Novell, Lotus Notes, Citrix, and participated in migration from a Novell to Microsoft domain server.

Help Desk Support Windows XP Pro Novell Lotus Notes Citrix Imaging Ghosting User Personalization Migration Of Domains

Help Desk Phone Support

TEKsystems

Apr 2007 - Aug 2010 (3 years 4 months)

Provided 100% phone help desk support by troubleshooting computer and network issues and using remote access. Created tickets and supported SAP and network printers, including user administration for both network and SAP accounts.

Phone Support Troubleshooting Remote Access SAP Support Printers Active Directory Desk Top Authority Microsoft Office

Help Desk Support

N.W. Health District Of Georgia

Jul 2006 - Apr 2007 (9 months)

Provided IT help desk phone and field support for end-user systems and email platforms. Supported Windows 98/2000 Pro, Office 97, GroupWise, Novell 5.0 (server/client), and Symantec Ghosting, and ordered computer and network components.

Help Desk Support Field Support Windows 98 Microsoft Office 97 Novell 5.0 Server Novell Client Symantec Ghosting Printer Support

Help Desk Support

Tennessee Valley Authority

Jul 2005 - Jun 2006 (11 months)

Worked an 18-month contract supporting help desk operations and PC rollouts. Reset internal PC clocks for Y2K compliance and assisted with help desk trouble tickets to reduce workload for other technicians.

Help Desk Support Y2K Compliance Clock Resets