Savannah Cooper

I’m a Director of Partner Success with eight years building scalable client operating models across enterprise SaaS, government, and regulated industries. I build the sales enablement infrastructure customer-facing teams rely on—SOPs, playbooks, RACIs, training, feedback loops, and reporting frameworks. I turn complex product, usage, and outcome data into clear insights that help teams ramp faster, drive adoption, and protect revenue.

At KUDER, I designed and built the strategic customer enablement function and established operating standards for managing strategic accounts. I recovered an escalated strategic account with a 315% increase in usage in one contract year and secured $1M in escalated ARR, including a top account. I also built a four-tier customer engagement model in CRM with automated workflows and milestone deliverables tied to each tier, leading to executive sign-off on strategic expansion.

I’ve led tiered service delivery and client success operations at TRANSEO, including a 327% increase in client usage on an underperforming product line in eight months, and I translated recurring escalations into product requirements that improved the client experience. Earlier, as a Senior Customer Success Manager at Kognito, I doubled user acquisition in 2020 using NPS, satisfaction data, and adoption analytics to redesign engagement and onboarding.