Satyendar Mishra
@satyendarmishra
Service Desk Analyst specializing in remote support, troubleshooting, and Azure/O365 administration for enterprise users.
IndiaWhat I'm looking for
I have 4.5 years of experience delivering remote end-user support and troubleshooting complex configurations. I’m known for effective hardware/software problem diagnosis through telephone, e-mail, and chat, with strong focus on configuration, deployment, administration, and resolution quality.
I plan and lead implementations and troubleshooting for Symantec Antivirus, WSS Agent, DLP, Endpoint, and Bit-locker. I also support DNS, DHCP, PrintServer, and use tools like BMC Remedy, ServiceNow, and the SEPM server console for configuration and group movement, along with patching and software installations.
Currently, I work as a Servicedesk tech support Analyst at NAB (National Australian Bank), previously holding roles at HCLTechnology, Samsung SDS, and supporting banking applications like Siebel, ebobs, and zscaler. I manage Azure admin tasks (Azure AD, networking, Azure Virtual Machines), handle MFA setup/reset/update, and support macOS reimaging and issues through tools like Jamf Pro.
Experience
Work history, roles, and key accomplishments
Support and troubleshoot user access and security workflows, including MFA setup/reset/update and domain password resets. Supported banking and security applications and assisted with Azure administration tasks such as Azure AD and Azure VM support.
I have tech support engineer in NAB
Delivered service desk support for Windows and macOS issues, including reimaging and troubleshooting. Scheduled and directed OS installations through WDS/SCCM and resolved user account profile and password issues.
Provided remote technical support to customer end-users via telephone, email, and chat. Planned, implemented, and troubleshot Symantec Antivirus, WSS Agent, DLP, Endpoint, and BitLocker.
Education
Degrees, certifications, and relevant coursework
Jetking Jabalpur
CCNA (Routing and Switching), Networking
2018 - 2019
Completed CCNA (Routing and Switching) training over a 6-month period from 2018 to 2019.
Vindhya Institute of Technology and Science
BE (ECE), Electronics and Communication Engineering
Grade: 7.24 CGPA
Completed a BE in Electronics and Communication Engineering, graduating in 2018 with a CGPA of 7.24.
Bihar School Examination Board (BSEB)
Intermediate (Science), Science
Grade: 62.20%
Completed Intermediate (Science) and achieved 62.20% in 2012.
Bihar School Examination Board (BSEB)
Matriculation, Secondary Education
Grade: 69.00%
Completed Matriculation and achieved 69.00% in 2010.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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