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Satyam Bhardwaj

@satyambhardwaj

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Project management professional with expertise in CRM implementations.

India

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What I'm looking for

I am seeking a role that fosters collaboration, innovation, and growth opportunities.

I am a project-focused professional with over 4 years of experience in leading CRM implementations and managing cross-functional teams. My journey has allowed me to deliver significant business impact across the BFSI and tech domains. I thrive in dynamic environments where I can leverage my skills in project management, stakeholder engagement, and agile methodologies to drive successful outcomes.

In my current role as a Senior Business Analyst and Project Manager at Leadsquared, I have successfully led end-to-end CRM implementation projects for notable clients such as Airtel Payments Bank and Harley Davidson Finance. My ability to communicate effectively with stakeholders and manage project risks has been pivotal in ensuring timely delivery and high-quality standards. I am passionate about optimizing workflows and enhancing user experiences, which I achieve through meticulous planning and execution.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Analyst / Project Manager

Current

Leadsquared

May 2023 - Present (2 years 2 months)

Led complete CRM implementation projects for BFSI clients, ensuring timely delivery aligned with scope and quality standards. Managed sprint activities, tracked progress using RocketLane and Jira, and acted as the primary liaison between clients and internal teams.

CRM Project Management Agile Methodologies Risk Mitigation Jira Rocketlane Workflow Optimization

Business Consultant

Dukaan HQ

Jul 2022 - Apr 2023 (9 months)

Directed full project lifecycles, overseeing planning, execution, and delivery to ensure seamless integration and high adoption rates. Conducted in-depth market and competitor research to inform business decisions and created comprehensive project documentation.

Project Management Market Analysis Documentation Change Management Training Business Consulting BRD Creation

Consultant

NETS Empire Pvt Ltd

Jun 2021 - Jul 2022 (1 year 1 month)

Built strong client partnerships through proactive communication and personalized support, preparing Business Requirement Documentation. Optimized workflows by analyzing business processes, resulting in improved operational efficiency and enhanced client satisfaction.

Stakeholder Management Documentation Process Improvement Business Process Client Relationship Management Workflow Optimization Business Analysis

Education

Degrees, certifications, and relevant coursework

IIMT College of Management

Bachelor of Commerce, Commerce

Completed a Bachelor of Commerce degree at IIMT College of Management. This program provided a foundational understanding of business principles and management practices.