Open to opportunities

Sathish User

@sathishuser2

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Citrix and Windows infrastructure expert delivering secure, high-availability virtual app and desktop environments.

Saudi Arabia

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What I'm looking for

I’m looking to lead and support Citrix/Citrix Cloud environments end to end—design, migration, capacity and life cycle management—while providing high-quality Level 3 support, thought leadership, and stable, SLA-driven operations.

I have 15 plus years of experience in IT as a Citrix and Windows Infrastructure specialist across enterprise environments. I design, implement, and support Citrix XenApp and XenDesktop (CVAD/Citrix Virtual Apps and Desktops), including Citrix Cloud life cycle management, capacity management, maintenance scheduling, and 24x7 operations.

From migrating CVAD versions and upgrading StoreFront to 3.5, to providing Level 3 support, running forensics, and driving incident investigations, I focus on reliable service delivery and mission-critical problem resolution. I’ve also managed teams, onboarded new joiners, and supported global best practices in server operation using tools like ServiceNow, SCCM, Citrix Director, and EdgeSight.

Experience

Work history, roles, and key accomplishments

Current

Computer Science Specialist

Current

HAKA Resources

Jul 2024 - Present (2 years)

Designed and implemented Citrix XenApp and XenDesktop environments and managed Citrix/Citrix Cloud maintenance, lifecycle, and capacity. Provided 24x7 day-to-day administration and Level 3 incident support, including service catalog and SLA mapping support.

Citrix Maintenance Scheduling Lifecycle capacity management 24x7 Administration SLA Service Delivery Management Level 3 Support Incident Management Forensics

Tech Lead - IT Infrastructure

Tech Mahindra Ltd

Jun 2021 - Aug 2023 (2 years 2 months)

Supported a Singapore customer’s Citrix environment as a Tech Lead and managed the offshore team. Managed multiple Citrix farms (3,000+ virtual servers) hosting 250+ published applications for 4,000+ remote users and supported Citrix Virtual Apps/Desktops access including authentication, proxy, and VPN functionality.

Citrix Virtual Apps And Desktops Citrix Authentication Proxy VPN Citrix Farms Administration performance reporting User Support

Lead Administrator - IT Infrastructure

Wipro Technologies

Aug 2015 - Jun 2021 (5 years 10 months)

Administered Citrix environments for a German customer, including managing an offshore team and multiple Citrix farms. Managed 1,000+ virtual servers hosting 300+ published applications for 10,000+ remote users; administered XenApp/XenDesktop, Provisioning Services, and XenServer, performed PVS image updates and StoreFront upgrades, and handled monitoring, failover, troubleshooting, and SCCM/Power

Citrix Citrix Provisioning Services XenServer Storefronts Group Policy PVS Image Updates Resource Manager Feature Packs PowerShell SCCM Citrix Edgesight

Senior Citrix Administrator

Comtel Solutions Pte Ltd

Jun 2014 - Feb 2015 (8 months)

Managed multiple Citrix farms (600+ servers; 2,000+ published applications) for 10,000+ remote users and handled administration tasks including web interface, licensing server, group policies, and printer management. Supported migrations (XenApp 4.5 to 6.5), upgraded Citrix web interface versions by region, supported SoftGrid/App-V sequencing, and tested/deployed Citrix hotfixes and feature packs.

Citrix Group Policy XenApp 4.5 To 6.5 Migration SoftGrid Feature Packs

Senior Citrix Administrator

Goldtech Resources Pte Ltd

Feb 2013 - Jun 2014 (1 year 4 months)

Administered and maintained critical applications published in Citrix Presentation Server 4.0 and XenApp 5.0 environments. Managed zones, data collector, and Citrix license servers; managed ~200 published applications; performed Citrix server builds and application publishing/upgrades; and handled Windows server setup, hardening, DHCP/DNS/IIS/WINS, Group Policy, file/print services, SCCM patch upd

Citrix Presentation Server 4.0 Citrix XenApp 5.0 MetaFrame XP Data Collector SCCM Windows Server DHCP DNS IIS WINS Group Policy

Citrix Engineer - IT Infrastructure

EMERIO Corp

Sep 2010 - Oct 2012 (2 years 1 month)

Provided remote end-user support and managed Windows client and server OS installations, configuration, and troubleshooting. Managed file and print servers and DHCP services (creating scopes and assigning/reserving IPs), supported LAN/intranet connectivity troubleshooting, and performed large-scale OS deployments using Symantec Ghost Cast and Microsoft Business Desktop Deployment; also supported r

Windows Server Administrator DHCP Console Symantec Ghost Cast Server Microsoft Business Desktop Deployment Dameware Mini Remote Console GenControl DRAC ILO Team Management Vendor coordination

System Support Engineer

Wisemen Consultant

Jul 2009 - Aug 2010 (1 year 1 month)

Installed and configured Citrix XenApp 4.x/5.0 components, including Delivery Console/Director, StoreFront, Delivery Controller, VDA, License Server, and Provisioning Services. Managed Citrix licensing and plug-ins, configured Web Interface and published applications/desktops, set up load evaluators and printers, supported Secure Gateway, and troubleshot IMA/FMA/Load Manager and licensing issues (

Citrix XenApp 4.X Citrix XenApp 5.0 Citrix Delivery Controller Storefronts Delivery Manager Site Database Connection Leasing VDA Citrix Load Evaluators Citrix Gateway EdgeSight

System Administrator

Integrated Enterprises India Ltd

Nov 2007 - Jan 2009 (1 year 2 months)

Installed, configured, and administered Microsoft Windows XP Professional and supported end-user desktop issues. Installed Windows products and antivirus software and troubleshot desktop and hardware/network peripheral problems related to configuration and maintenance.

Windows Installer Anti Virus Software