At Eli Lilly and Company, as a consultant to PwC, I engineered a production multi-agent system for pharmaceutical manufacturing operations using LangGraph, LangChain, and Claude. It included 13+ specialized agents and governed, read-only data tools exposed through MCP servers.
I developed RAG pipelines over SOPs, manuals, and shift notes, and added controls that prevent agents from fabricating manufacturing facts. I also built evaluation suites and observability with Langfuse and golden datasets, with CI/CD quality gates to block regressions.
At Equity Prime Mortgage LLC, I architected and delivered MaxAI, an enterprise RAG and agent platform for loan data and knowledge. AI-driven automation and self-service reduced monthly helpdesk tickets by over 90%, from about 4,000 to about 300.
