Sathi Paul

I’m a detail-oriented Operations and Client Support professional with 2+ years of experience at Indian Oil Corporation Limited (IOCL) in the LPG Department, where I’ve focused on content accuracy, documentation review, and clear client-facing communication. I’m known for translating operational details into accurate reports that stand up to compliance checks.

In my roles supporting high-volume service operations, I resolved 2,000+ customer grievances per month through SDMS workflow management, maintaining high resolution accuracy. I also verified KYC and account details for 500+ consumers monthly with zero compliance errors, and supported subsidy documentation (DBTL/PAHAL, PMUY) by verifying eligibility per MoPNG guidelines.

I combine operational rigor with analytics and presentation skills: I extract and analyze data using Oracle OBIEE and SAP SD, compile and proofread monthly MIS reports, and build Excel dashboards with Power Query and Power Pivot for real-time performance tracking. I’m seeking an Operations Associate or Client Support role where my attention to detail, editorial rigor, and customer-centric mindset help deliver timely, accurate, high-quality service.