At ServiceNow, I architect Java test automation frameworks for enterprise SaaS features, improving regression coverage by 35% and cutting manual testing effort by 40%.
I built a Claude API-powered CI observability tool that classifies test failures and generates root-cause summaries. I also design LLM evaluation pipelines for RAG validation, hallucination detection, and adversarial testing.
I lead and mentor a team of six Quality Engineers, own test strategy, and maintain Jenkins CI/CD pipelines. Earlier, at Pegasystems, I led testing and automation that improved test coverage to 70%.
