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Sasivardhan Gaddam

@sasivardhangaddam

Business Analyst seeking AI Solution Engineer roles; automated customer support workflows with Python and Zendesk API, reducing resolution times by 40%.

United Kingdom

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What I'm looking for

I'm seeking to leverage my business analysis expertise in an AI Solution Engineer role, applying workflow automation and Python to integrate third-party services and deliver production solutions.

At Foundever, I documented requirements for automated escalation workflows that helped reduce escalations by 30%. I also worked with stakeholders on an enhanced client communication system, contributing to a 15% increase in client engagement.

At Relay Technologies, I defined backend and UI/UX scope for a supply chain management system expansion in LATAM. I led UAT and supported end-users as they adopted the new features.

At DHL, I implemented a centralized shipment tracking system using Power BI, improving tracking accuracy by 15%. I also standardized logistics reporting with reusable Excel and Power BI templates, reducing manual reporting effort by 30%.

On my Customer Success Support Enhancement project, I automated workflows with Python and Zendesk API and created Power BI dashboards. The work reduced resolution times by 40% and increased customer satisfaction by 20%.

Experience

Work history, roles, and key accomplishments

Client Business Analyst

Foundever

Sep 2024 - Mar 2026 (1 year 6 months)

Resolved technical challenges and partnered with technical teams to develop issue triaging frameworks, reducing escalations by 30%. Facilitated stakeholder workshops to gather requirements for an enhanced client communication system, increasing client engagement by 15%.

Root Cause Analysis Process Mapping Stakeholder Management Requirements Gathering Escalation Management Client Communication

Customer & Operations Analyst

Relay Technologies

Apr 2024 - Jun 2024 (2 months)

Spearheaded scope definition for a supply chain management system expansion, using the MoSCoW framework to prioritize features. Led end-to-end UAT, conducted user surveys, and provided training to ensure successful adoption.

MoSCoW Framework UAT Process Analysis Stakeholder Interviews Training Data Management

Client Operations Analyst

DHL

Sep 2023 - Jan 2024 (4 months)

Conducted gap analysis of shipment tracking workflows and implemented a centralized tracking system using Power BI, improving tracking accuracy by 15%. Standardized reporting processes, reducing manual reporting efforts by 30%.

Gap Analysis Power BI Excel Root Cause Analysis Data Visualization Reporting

Technical Support Engineer

Cue Learn Pvt Ltd

Apr 2021 - Aug 2022 (1 year 4 months)

Conducted root cause analysis of technical issues, reducing repeat complaints by 25%. Designed a centralized knowledge base, cutting average handling times by 20% and reducing escalation times by 30%.

Root Cause Analysis Knowledge Base Management Excel Tableau Power BI Escalation Management