Sarvesh Harwande
@sarveshharwande
Travel Consultant at Riya Travel managing Galileo GDS bookings and resolving 95% of issues within SLA.
IndiaWhat I'm looking for
At Riya Travel, I manage Galileo GDS bookings with a focus on accuracy and client preferences. I achieved 95% issue resolution within SLA through proactive, personalized support.
I collaborated across teams to remove operational bottlenecks and improve delivery timelines, while ensuring compliance with company and regulatory standards.
At Sutherland Global Services, I handled more than 50 daily customer inquiries across email, chat, and phone, achieving 90% first-contact resolution and a 4.8/5 satisfaction score. I also maintained audit-compliant documentation and process adherence.
At WNS, I processed more than 100 daily Galileo GDS bookings and assisted senior team members with itinerary planning and client coordination. My background includes IATA training in travel and tourism, itinerary planning, and customer support.
Experience
Work history, roles, and key accomplishments
Junior Consultant - Operations
Riya Travel
Sep 2023 - Present (3 years 1 month)
Achieved 95% issue resolution within SLA, driving higher retention and satisfaction through proactive and personalized support. Collaborated across teams to remove operational bottlenecks and improve delivery timelines.
Handled 50+ daily inquiries (email/chat/phone) with 90% first-contact resolution and 4.8/5 satisfaction score. Maintained 100% audit-compliant documentation and process adherence.
Associate Intern
WNS
Sep 2019 - Mar 2021 (1 year 6 months)
Processed 100+ daily Galileo GDS bookings with high accuracy and timely confirmations. Assisted senior team in itinerary planning, client coordination, and communication.
Education
Degrees, certifications, and relevant coursework
IATA Training Course
Foundation in Travel & Tourism, Travel and Tourism
2019 - 2019
Completed IATA training course in foundation in travel and tourism.
G.V. Acharya Polytechnic
Diploma, EXTC
2016 - 2018
Earned a Diploma in EXTC from G.V. Acharya Polytechnic.
Gurukul Union Highschool
Higher Secondary School, General Studies
2014 - 2016
Completed higher secondary school education at Gurukul Union Highschool.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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