At British Telecom ESERV INDIA PVT, I manage enterprise network infrastructure for clients including Schindler Holding, Primo Brands and 3M. I troubleshoot LAN/WAN issues and coordinate with collaboration and TAC teams on escalations.
I diagnose issues involving BGP, DMVPN, switches, STP and WLC, and use BGP and HSRP to shift traffic to backup links and reduce downtime. I also conduct root cause analysis and provide clients with reports following incidents or outages.
I use ITIL 4 processes for incident and change management with NGSD and ServiceNow. My work also includes managing the RMA process and installing and configuring Cisco routers.
During my apprenticeship in Computer Network & Cyber Security at British Telecom ESERV INDIA PVT, I monitored client network infrastructure, helped resolve network issues and supported the identification of phishing emails and malware indicators.
