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Saraswati Gurung

@saraswatigurung

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Detail-oriented operations professional specializing in data entry, MIS reporting, and team supervision.

India

Message

What I'm looking for

I seek a role where I can lead operations or data teams, improve MIS and payroll processes, train staff, and contribute to accurate, timely reporting in a collaborative environment.

I am a dedicated operations and data specialist with extensive experience in high-volume data entry, MIS reporting, payroll support, and team supervision across government and private sectors. I have led teams, managed website content updates, coordinated with clients and vendors, and trained HR, admin, and accounting staff to improve process accuracy and efficiency.

My background includes supervising a 17-person data-entry team to complete 75,000 demographic records, managing COVID-19 data-entry operations, and providing technical support for international clients. I am tech-savvy with hands-on experience in WordPress, CRM tools, payroll systems, and multiple software platforms, and I bring strong client-handling and training skills to drive reliable results.

Experience

Work history, roles, and key accomplishments

Auditor & Data Entry Operator

S.S. Net Com Pvt Ltd

Conducted auditing and data entry duties to ensure data integrity and compliance with company records and reporting requirements.

Auditing Data Entry Data Validation MS Office Report Preparation Attention To Detail

Data Entry Executive

Arete

Performed high-volume data entry tasks with accuracy and efficiency, contributing to reliable data sets for downstream reporting and operations.

Data Entry MS Office Google Sheets High Accuracy Data Quality Time Management

Senior Associate

Wipro

Provided technical support for US clients in the HP process, resolved customer issues, and ensured timely closure of support tickets to maintain service quality.

Technical Support Customer Service Ticket Resolution Client Communication Troubleshooting client support

Intern

Rockski Events

Coordinated event operations and supported team activities to ensure smooth execution of events and logistics.

Event Coordination Logistics Communication Time Management

Customer Care Executive

My Idea Store

Assisted customers with billing, support, and service queries, improving customer satisfaction through timely issue resolution and clear communication.

Customer Support Billing Support Query Resolution CRM Communication

Programme Coordinator

Meghalaya Basin Management Agency

Supervised 17 data entry operators to complete 75,000 demographic records, validated and compiled district-level data, prepared MIS reports, and coordinated project financial and physical updates.

Data Validation Team Supervision Data Entry Training Project Coordination

Operation Manager

InTown Solutions

Managed website content updates, supervised staff schedules and client communications, and handled payroll and vendor coordination to ensure timely payments and accurate payroll reports.

WordPress Data Entry Payroll Management Scheduling Training

Education

Degrees, certifications, and relevant coursework

Saraswati Gurung

Undergraduate, Undergraduate Studies

Undergraduate studies completed with focus on general undergraduate coursework while gaining practical experience in data entry and MIS-related tasks.