Looking for a job

Sara Saleh

@sarasaleh1

Medical Virtual Assistant supporting U.S. healthcare clinics with scheduling, patient records, and insurance coordination.

Egypt

Message

What I'm looking for

I'm seeking a remote Medical VA role where I can contribute directly to smooth, patient-centered clinical operations.

At Centro, I scheduled and rescheduled appointments with gastroenterology providers, relayed patient questions to clinical teams, and escalated urgent calls and complex concerns.

At Medex Service & Communications, I scheduled patient follow-ups, onboarded new patients, secured medication prior authorizations, and liaised between patients and practitioners.

At MediPro Pain & Performance, I maintained EHR records, verified insurance eligibility, processed referrals, and coordinated with billing to resolve outstanding balances.

My experience also includes member services at Alorica and patient coordination at Hands of Hope Physical Therapy Clinic. I have a BA in Clinical Psychology from The British University in Egypt (BUE), and I'm seeking a remote Medical VA role supporting smooth, patient-centered clinical operations.

Experience

Work history, roles, and key accomplishments

Patient Support Services

Centro

Jun 2026 - Oct 2026 (4 months)

Scheduled and rescheduled appointments with gastroenterology providers, relayed patient medical questions to nurses and physicians, escalated complaints, and identified urgent calls following established protocols.

Appointment Scheduling Patient Communication Triage Escalation Management

Member Services Representative

Alorica

Mar 2025 - Apr 2026 (1 year 1 month)

Explained benefits, coverage, and prescription drug costs to members, researched claim statuses, resolved billing questions, and helped members locate in-network providers.

Benefits explanation Claims Research Billing Resolution Provider Search

Front Line Agent

Medex Service & Communications

Nov 2023 - Dec 2024 (1 year 1 month)

Scheduled patient follow-ups, onboarded new patients, secured medication prior authorizations, and liaised between patients and practitioners on medication management.

Patient Scheduling Patient Onboarding Prior Authorizations Medication Management

Front Desk Executive

MediPro Pain & Performance

Dec 2022 - Sep 2023 (9 months)

Prioritized patient scheduling by medical urgency, maintained EHR records, verified insurance benefits, managed medical correspondence, processed referrals, and coordinated with billing.

Patient Scheduling EHR Management Insurance Verification Medical Correspondence Referral Processing Billing Coordination

Patient Care Coordinator

Hands of Hope Physical Therapy Clinic

Aug 2022 - Nov 2022 (3 months)

Coordinated multi-location scheduling, compiled patient charts, verified insurance eligibility, secured prior authorizations, ran outreach campaigns, and mentored new agents.

Multi Site Scheduling Patient Charting Insurance Verification Prior Authorizations Outreach Mentorship

Customer Care Agent

Centro

Dec 2021 - Jun 2022 (6 months)

Made outbound calls on equipment setup and insurance compliance, resolved inbound inquiries and order discrepancies, conducted weekly follow-ups, and trained new agents.

Outbound Calls Inbound Support Order Resolution Insurance Compliance Training