Open to opportunities

Salma Ibrahim

@salmaibrahim

Message

I’m a physiotherapist turning HIPAA-compliant medical transcription and virtual healthcare coordination.

Egypt

Message

What I'm looking for

I’m looking for remote or hybrid healthcare work where I can use HIPAA-compliant documentation, transcription accuracy, and patient-care coordination to support clinical teams and deliver empathetic, KPI-driven service.

I’m a dedicated physiotherapist with 2+ years of clinical experience, combining patient-centered care with clear, compliant documentation.

Now I’m transitioning into medical transcription and remote healthcare coordination, bringing HIPAA-certified documentation skills, strong medical terminology, and transcription accuracy. I also completed Virtual Assistant training from ALX Africa and AI Career Essentials (AICE), strengthening my ability to support clinical workflows efficiently.

My experience also includes customer service in a fast-paced international call center, where I deliver professional, empathetic communication under pressure while meeting service KPIs. I’m immediately available for remote, hybrid, or international roles and focused on making healthcare teams more organized, responsive, and reliable.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Alorica

Mar 2026 - May 2026 (2 months)

Handled inbound American Airlines passenger inquiries, assisting with flight bookings, reservations, and service requests while maintaining accurate call logs and CRM records and meeting call center KPIs.

Inbound Calls Flight Reservation Customer Relationship Management (CRM)Record Management

Physiotherapist

Maadi Club

Sep 2024 - Feb 2026 (1 year 5 months)

Managed patient intake, session documentation, and progress reporting, supporting appointment scheduling and record management while maintaining confidentiality using HIPAA-aligned documentation practices.

Patient Intake Progress Reports Medical Records Management Appointment Scheduling Confidentiality

Physiotherapist

Premium Physio

Oct 2023 - Feb 2026 (2 years 4 months)

Delivered individualized physiotherapy treatment plans across a diverse patient caseload, maintaining accurate clinical notes and medical records and coordinating scheduling and care follow-ups for continuity of treatment.

Medical Terminology Clinical Documentation HIPAA compliance Medical Records Management Patient Care Coordination Scheduling