Sara Owens
@saraowens
Tier III Support Engineer at Ally Bank troubleshooting high-priority software issues across financial services systems.
United StatesWhat I'm looking for
At Ally Bank, I troubleshoot high-priority software issues in a time-sensitive financial services environment, helping minimize downtime while meeting strict SLA expectations. I investigate client-facing problems using ServiceNow, LogRocket, and Fiserv, and work with backend engineering and product support teams on complex cases.
When junior specialists encounter difficult cases, I serve as an escalation point and explain issues and next steps in customer-friendly terms. I also create training materials and remote onboarding sessions, drawing on SQL, relational databases, cloud logs, JavaScript, React Native, and TypeScript to support investigations across web and mobile products.
Experience
Work history, roles, and key accomplishments
Tier III Support Engineer
Ally Bank
Troubleshoots high-priority software issues in a time-sensitive financial services environment, minimizing downtime and meeting strict SLA expectations. Diagnoses and isolates client-facing issues using ServiceNow, LogRocket, and Fiserv, and collaborates with backend engineering and product support teams.
Education
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Sara hasn't added their education
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Tech stack
Software and tools used professionally
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Location
United StatesAuthorized to work in
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