saranya lakshmiSL
Open to opportunities

saranya lakshmi

@saranyalakshmi

Enthusiastic professional with experience in data entry and customer service.

India

What I'm looking for

I am looking for a role that offers growth opportunities and values customer engagement.

I am an enthusiastic professional with over a year of experience in data entry and customer service. My journey began at Concord Logistics, where I honed my skills in preparing and verifying complex data, maintaining confidential databases, and ensuring data accuracy. I take pride in my ability to handle work pressure and resolve customer inquiries effectively, which has helped me build strong relationships and drive brand loyalty.

Following my role at Concord Logistics, I joined HDFC Bank as an Assistant Manager in the Credit Card Email Management Team. Here, I maintained customer accounts, managed queries, and ensured prompt resolutions to customer complaints. My experience in utilizing CRM systems and my commitment to protecting the brand's reputation have been key to my success in this role. I am passionate about continuous learning and am eager to apply my skills in a challenging environment.

Experience

Work history, roles, and key accomplishments

CL

Data Entry Executive

Concord Logistics

Oct 2020 - Oct 2021 (1 year)

Responsible for preparing, compiling, and sorting documents for data entry. Verified and logged receipt of data, transcribed source data into electronic formats, and maintained a filing system while protecting confidential customer information.

Education

Degrees, certifications, and relevant coursework

Annamalai University logoAU

Annamalai University

Master of Commerce, Commerce

2021 - 2023

Completed Master of Commerce, enhancing expertise in commerce and preparing for advanced roles in the field.

Annamalai University logoAU

Annamalai University

Bachelor of Commerce, Commerce

2016 - 2019

Grade: 6.3

Pursued a Bachelor of Commerce with a CGPA of 6.3, gaining knowledge in various aspects of commerce and business.

SS

Subbiah Vidyalayam Girls Higher Secondary School

HSCC, Higher Secondary Education

2014 - 2016

Grade: 9.9

Completed HSCC with a CGPA of 9.9, focusing on advanced subjects and preparing for higher education.

SS

Subbiah Vidyalayam Girls Higher Secondary School

SSLC, Secondary Education

2010 - 2014

Grade: 10

Completed SSLC with a CGPA of 10, demonstrating strong foundational knowledge and skills.

Tech stack

Software and tools used professionally

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saranya lakshmi - Assistant Manager - HDFC Bank | Himalayas