saranya lakshmi
@saranyalakshmi
Enthusiastic professional with experience in data entry and customer service.
What I'm looking for
I am an enthusiastic professional with over a year of experience in data entry and customer service. My journey began at Concord Logistics, where I honed my skills in preparing and verifying complex data, maintaining confidential databases, and ensuring data accuracy. I take pride in my ability to handle work pressure and resolve customer inquiries effectively, which has helped me build strong relationships and drive brand loyalty.
Following my role at Concord Logistics, I joined HDFC Bank as an Assistant Manager in the Credit Card Email Management Team. Here, I maintained customer accounts, managed queries, and ensured prompt resolutions to customer complaints. My experience in utilizing CRM systems and my commitment to protecting the brand's reputation have been key to my success in this role. I am passionate about continuous learning and am eager to apply my skills in a challenging environment.
Experience
Work history, roles, and key accomplishments
Assistant Manager
HDFC Bank
Dec 2021 - Feb 2023 (1 year 2 months)
Managed customer accounts and handled complaints via email, providing prompt resolutions. Developed customer relationships, maintained job knowledge, and reported to supervisors while ensuring brand reputation.
Data Entry Executive
Concord Logistics
Oct 2020 - Oct 2021 (1 year)
Responsible for preparing, compiling, and sorting documents for data entry. Verified and logged receipt of data, transcribed source data into electronic formats, and maintained a filing system while protecting confidential customer information.
Education
Degrees, certifications, and relevant coursework
Annamalai University
Master of Commerce, Commerce
2021 - 2023
Completed Master of Commerce, enhancing expertise in commerce and preparing for advanced roles in the field.
Annamalai University
Bachelor of Commerce, Commerce
2016 - 2019
Grade: 6.3
Pursued a Bachelor of Commerce with a CGPA of 6.3, gaining knowledge in various aspects of commerce and business.
Subbiah Vidyalayam Girls Higher Secondary School
HSCC, Higher Secondary Education
2014 - 2016
Grade: 9.9
Completed HSCC with a CGPA of 9.9, focusing on advanced subjects and preparing for higher education.
Subbiah Vidyalayam Girls Higher Secondary School
SSLC, Secondary Education
2010 - 2014
Grade: 10
Completed SSLC with a CGPA of 10, demonstrating strong foundational knowledge and skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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