At Hinkley, I monitored and resolved website issues reported across departments, working with internal teams or troubleshooting independently. I also partnered with external consultants on complex issues and served as the internal point of contact through resolution.
I collected and analyzed user journey data to identify usability gaps and support performance improvements. I also coordinated launches for homepages, product pages, and email campaigns with teams across the company.
At DF Supply, I managed and debugged product websites and led a redesign of the checkout process and mailing list systems to improve user flow, functionality, and customer communication. Earlier, I worked in technical drafting and interior design across residential, educational, multi-family, retail, and office projects.
