Sarah Owen

Analyzed patient charts efficiently to adhere to facility guidelines and performed EHR reconciliation daily, locating missing orders and closing out surgery work queries. Obtained authorizations by collecting and submitting necessary clinical documentation through online EHR systems, monitoring and following up with health and insurance providers to ensure timely processing of requests.

Managed all cabin cleaning staff, interpreting and communicating work procedures and company policies to staff. Trained and instructed employees in job duties and performed laundry cleaning duties throughout the week.

Assisted in processing and replenishing merchandise, monitored floor stock, and ensured the establishment was clean and inviting. Maintained customer communication throughout the ordering or checkout process, receiving payments by cash, check, credit cards, or automatic debits while maintaining all cash and receipts.

Completed a fully accredited, accelerated program focusing on medical billing and ICD-10, CPT, and HCPCS coding for various medical procedures. Gained expertise in electronic health record (EHR) systems, accounting methods, and healthcare claim submission processes. Developed strong research, professional writing, critical thinking, and communication skills.