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Sarah Aubin

@sarahaubin

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I coordinate interpreter services, blending compliance, technical writing, and client support.

United States

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What I'm looking for

I’m looking for a service-oriented role where I can coordinate high-quality delivery, strengthen compliance and documentation, and use clear technical writing and instructional design to improve outcomes for clients and teams.

I’m a detail-oriented professional with over 8 years of experience coordinating services, ensuring compliance, and creating clear, service-focused documentation across healthcare, logistics, education, and language services. As an Interpreter Coordinator at Propio Language Services, I coordinate interpreter scheduling, maintain accurate records, and resolve client issues to support consistent service delivery.

Earlier, I supported patient coordination and intake at HCR Home Care, and I authored SOPs and compliance documents as a Compliance Manager / Technical Writer at Clearit USA Customs Brokers. I also bring instructional design expertise—designing eLearning modules and managing learning content using HTML and SCORM-compliant tools—along with a service mindset reinforced by teaching experience through the Peace Corps.

Experience

Work history, roles, and key accomplishments

Current

Interpreter Coordinator

Current

Propio Language Services

Feb 2022 - Present (4 years 4 months)

Coordinated interpreter scheduling to ensure consistent service delivery and maintained accurate records. Resolved client issues efficiently and supported internal documentation and content development updates.

client support Documentation Management Quality Assurance Records Management Internal Documentation Development

Patient Service Coordinator

HCR Home Care

Aug 2020 - Oct 2021 (1 year 2 months)

Scheduled home visits and collaborated with clinical teams to support patient care needs. Managed patient intake and processed insurance documentation while responding to patient inquiries.

Patient Intake Scheduling coordination client support Healthcare Operations Record keeping Customer Service

Compliance & Technical Writing

Clearit USA Customs Brokers

Jan 2020 - Aug 2020 (7 months)

Authored SOPs and compliance documents aligned with U.S. customs regulations. Created internal training and technical materials, and monitored compliance documentation accuracy and performance.

& Compliance Technical Writing Customs Regulations And Training Materials Process Monitoring

Peace Corps Program Volunteer

Peace Corps

Aug 2019 - Nov 2019 (3 months)

Delivered English and life skills lessons to primary and secondary students by developing tailored lesson plans. Collaborated on youth empowerment projects and adapted instruction to local needs and learning levels.

Lesson planning English Instruction Life Skills Education Youth Empowerment Curriculum Adaptation Communication

Instructional Design Specialist

UPS Supply Chain Solutions

Apr 2015 - Aug 2019 (4 years 4 months)

Designed eLearning modules and supporting training materials in partnership with subject matter experts. Managed learning content using HTML and SCORM-compliant tools to ensure content quality and clarity.

Instructional Design HTML SCORM

Crisis Specialist (Text)

Crisis Text Line

Jan 2014 - Jan 2018 (4 years)

Provided real-time text-based support to individuals in crisis while applying risk assessment techniques. Delivered tailored mental health resources and maintained confidentiality and professionalism under pressure.

Crisis Intervention Risk Assessment Mental Health Confidentiality

Education

Degrees, certifications, and relevant coursework

State University of New York at Plattsburgh

Bachelor of Arts in Psychology, Psychology

2010 - 2014

Activities and societies: Center for Womyn’s Concerns; Claude J. Clark Learning Center Tutor Volunteer

Bachelor of Arts in Psychology with a focus on applied psychology and abnormal & deviant behavior. Served as a Claude J. Clark Learning Center tutor and was involved with Center for Womyn’s Concerns.