At Concentrix, I deliver onboarding training for new employees and training for recently promoted employees. I also manage training schedules and certification programs to support compliance with internal policies and legal requirements.
As a Business Trainer at Concentrix, I created and updated training content based on learner feedback. I delivered sessions in classroom, distance-learning, and e-learning formats, using adult learning principles.
I followed up with coaching sessions to reinforce learning and support performance. I also analyzed pre- and post-training data, survey results, and KPIs to evaluate training effectiveness and identify trends.
At Webhelp, I provided technical support to Google Store customers through calls, chat, email, and social media. I use learner feedback and performance data to improve training effectiveness, role readiness, and employee performance.
