Sara El-Masry

With over 15 years of experience in the IT industry, I have honed my skills in customer success, pre-sales consulting, product management, and service delivery. My journey has been marked by a commitment to integrating diverse products and solutions to meet client needs, driving digital transformation, and enhancing client satisfaction. I pride myself on being a dedicated team player, adept at building and maintaining relationships with C-Level executives.

Currently, as a Customer Success Consultant at EY GDS Poland, I collaborate closely with sales teams to understand customer requirements and provide tailored solutions. My role involves conducting product demonstrations, assisting in proposal development, and influencing product roadmaps through customer feedback. Previously, I held senior positions at UBS and IBM, where I led product strategy, managed cross-functional teams, and ensured high performance in service delivery.

My educational background includes a Bachelor's Degree in Computer Science from Zagazig University and a Diploma in System Development from the Information Technology Institute. I am also certified as a Professional Scrum Product Owner and have completed various courses in ITIL and Agile methodologies. I am passionate about leveraging my expertise to drive innovation and success in every project I undertake.