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Sanjeev User

@sanjeevuser4

Product designer at Mastercard who simplified enterprise evaluations and helped raise check-in adoption from 65% to 85%.

India
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At Mastercard, I designed evaluation-stage experiences for an enterprise experimentation platform, including Progressive Loading, Custom Sorting, and Run History. These features helped specialist users review results during long evaluations, compare strategies, and revisit previous runs.

At Publicis Sapient, I redesigned cruise online check-in, increasing adoption from 65% to 85% and reducing completion time from about 25 minutes to under 10. I also helped scale a unified design system across two brands, raising component reuse from about 35% to 82%.

Experience

Work history, roles, and key accomplishments

Mastercard logoMA

Senior Specialist, Product Experience Design

Nov 2025 - Aug 2026 (9 months)

Owned evaluation-stage design for an enterprise experimentation platform, simplifying data-intensive workflows and long-running evaluations for specialist users. Led the design of Progressive Loading, Custom Sorting, and Run History, and explored AI research automation with Power Automate and Databricks.

PS

Experience Designer Senior Associate

May 2021 - Nov 2025 (4 years 6 months)

Led experience design for a global cruise client across guest onboarding, pre-cruise services, and cross-platform journeys. Redesigned online check-in for multi-guest bookings, increasing adoption from 65% to 85% and reducing completion time from approximately 25 minutes to under 10 minutes. Helped establish and scale a unified design system across two cruise brands, increasing component reuse fro

LF

UI/UX Designer

Lyxel & Flamingo

Nov 2019 - May 2021 (1 year 6 months)

Designed consumer and enterprise digital experiences across retail, FMCG, beauty, healthcare, telecom, media, technology, and food service. Contributed to the 0-to-1 launch of Taco Bell India's mobile ordering app, which reached approximately 82,000 downloads within its first two weeks. Designed COVID-era healthcare information experiences, improving navigation and access to critical content.

Education

Degrees, certifications, and relevant coursework

upGrad logoUP

upGrad

Gen AI: The U & AI, Generative AI

Completed Gen AI: The U & AI certification from upGrad in 2025.

Udemy logoUD

Udemy

WCAG 2.2, Web Accessibility

Completed WCAG 2.2 certification from Udemy in 2023.

IBM logoIB

IBM

Enterprise Design Thinking Practitioner, Design Thinking

Earned Enterprise Design Thinking Practitioner certification from IBM in 2023.

Chandigarh College of Engineering and Technology logoCT

Chandigarh College of Engineering and Technology

Bachelor of Engineering, Electronics & Communication

2015 - 2019

Bachelor of Engineering in Electronics & Communication from Chandigarh College of Engineering and Technology, 2015 to 2019.

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