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neelam jain

@neelamjain

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Senior product designer translating ambiguity into intuitive experiences that drive measurable business outcomes.

India

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What I'm looking for

I’m looking for a product design role where I can lead discovery-to-ship work, partner closely with engineering and business, and use research and design systems to drive measurable growth.

I’m a Senior Product Designer with 5+ years of end-to-end product design experience across global brands, specializing in turning ambiguous, complex problems into intuitive user experiences that deliver measurable business outcomes. I bring strong UX research, interaction design, and design systems skills to help teams ship with clarity.

I shaped and led end-to-end design for four major initiatives on a global e-commerce platform serving 27M+ monthly users, taking problems from discovery through shipped web, mobile web, iOS, and Android experiences with a mobile-first approach. I redesigned product filters to deliver a 7.6% increase in filter usage and $0.5M revenue lift, and I designed contextual opt-in experiences that drove a $1M revenue uplift.

At Travelopia, I directed UX across three brands—Moorings, Sunsail, and Exodus—delivering passenger information redesigns, an e-commerce provisions flow, and a cross-brand design system. I achieved a 44% reduction in customer service calls by restructuring information architecture and rebuilding components into a structured, guided flow validated through usability testing.

I also bring fintech experience from Bajaj Finserv, where I spearheaded UX for a personal loan module on a 50M+ user super app—redesigning multi-step journeys across web, mobile, and a WhatsApp bot. Beyond design delivery, I collaborate across stakeholders using workshops and agile processes, mentor junior designers, and ensure developer handoff with production-ready systems.

Experience

Work history, roles, and key accomplishments

UX Designer (Senior)

Victoria's Secret

Sep 2023 - Aug 2025 (1 year 11 months)

Led end-to-end UX design for four major initiatives on a global e-commerce platform. Improved key product experiences (filter usage and contextual opt-in flows), presented design direction to leadership, facilitated workshops, and mentored junior designers while evolving a scalable design system.

Interaction Design UX Research Usability Testing Analytics Competitive Benchmarking Journey Mapping Wireframing Visual Design Design Systems Stakeholder Management Workshop Facilitation FigJam Miro Jira Confluence Mentorship

UX Designer

Travelopia

Dec 2021 - Sep 2023 (1 year 9 months)

Directed end-to-end UX design across three travel brands, including a passenger information form redesign, a Shopify e-commerce provisions flow, and a cross-brand design system. Reduced customer service calls by redesigning the Advance Guest Information experience and built a design system to improve workflow efficiency.

Information Architecture Interaction Design Usability Testing User Interviews Workshops Design Systems Wireframing Figma

UX Designer

Bajaj Finserv

Dec 2020 - Dec 2021 (1 year)

Owned UX for the personal loan module on a super app, designing multi-step loan application journeys across web, mobile, and a WhatsApp bot. Improved application conversion and drop-offs, collaborated with legal/product/compliance for RBI-related approvals, and delivered designs meeting WCAG 2.2 accessibility standards.

Interaction Design Information Architecture Usability Testing Wireframing Compliance Coordination

UX Analyst

Vmoksha Technologies

Aug 2020 - Nov 2020 (3 months)

Designed 40+ screens across responsive websites and mobile apps for two startup clients, applying user-centred design practices. Produced wireframes, visual designs, and high-fidelity prototypes with accessibility and heuristic evaluation, delivering developer-ready documentation.

Wireframing Visual Design Accessibility Standards Heuristic Evaluation Developer Documentation Responsive Design

Architect

Sobha Ltd. & Architecture Studios

Jun 2015 - Jul 2020 (5 years 1 month)

Owned end-to-end architecture and interior design projects over multiple years, coordinating teams and stakeholders to deliver complex spatial solutions on time. Managed delivery within project briefs while overseeing project work across disciplines.

Architecture Design Interior Design Stakeholder Management Project Delivery Spatial Solution Design