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Sanhita Garimilla

@sanhitagarimilla

Business Analyst at Global Health Exchange (GHX) who improved process quality by 43% through Lean Six Sigma analysis and dashboards.

India

Message

At Global Health Exchange (GHX), I use Lean Six Sigma and ANSI X12 EDI analysis to improve healthcare operations. My work surfaced process gaps and contributed to a 43% improvement in process quality.

I also manage Power BI dashboards for KPI reporting and investigate EDI transaction failures, helping stakeholders make decisions faster and improving transaction resolution speed and accuracy. Earlier, I worked as a Technical Support Analyst at Accenture and a Safety Investigation Specialist at Uber.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

Global Health Exchange (GHX)

Jan 2024 - Present (2 years 9 months)

Leveraged Lean Six Sigma (DMAIC) to evaluate QA metrics and operational performance, achieving 43% improvement in process quality. Managed Power BI dashboards and resolved complex EDI transaction issues, improving resolution speed by 50% and customer satisfaction by 27%.

Lean Six Sigma DMAIC Electronic Data Interchange (EDI)Power BI Salesforce Jira Microsoft Power Platform Excel KPI Reporting Root Cause Analysis Process Improvement Healthcare Supply Chain

Technical Support Analyst

Accenture

Feb 2022 - Sep 2023 (1 year 7 months)

Analyzed technical and operational issues using data-driven problem solving and root cause analysis, improving service quality by 45%. Generated KPI reports, handled multi-channel escalations, and contributed to onboarding and SOP creation.

Data Analysis Root Cause Analysis KPI Reporting Customer Escalation Management SOP Development Onboarding

Safety Investigation Specialist

Uber

Feb 2020 - Oct 2021 (1 year 8 months)

Managed critical customer safety and fraud investigations, collaborating with cross-functional Uber Rides and Uber Eats Safety teams. Mentored 15+ associates to improve operational efficiency and issue resolution quality.

Safety Investigation Fraud Analysis Cross Functional Collaboration Mentorship Operational Efficiency