Sangeetha Rao
@sangeetharao
Engineering leader and manager improving product supportability and ownership-driven cultures.
IndiaWhat I'm looking for
I’m an Engineering Leader with 21+ years of experience steering complex technology and human systems within large-scale distributed environments. I focus on product supportability, engineering excellence, and building ownership-driven cultures across global teams through clear strategy, intentional communication, and emotional intelligence—especially during massive scale, change, and ambiguity.
Most recently, as an Engineering Manager at NetApp, I managed Continuous Product Engineering for data protection, security, and customer issue resolution, delivering measurable improvements across quality, supportability, and delivery. I led GenAI automation to reduce time to RCA by 50%, improved Product Quality Index by 17%, cut customer issues by 50% via cross-functional initiatives, and drove Agile transition with value alignment and non-violent communication for a 13-member team—while maintaining zero attrition over 3 years and strengthening secure development lifecycle practices. I also created a global coaching initiative (40 coaches, 150+ employees) and scaled ownership frameworks across 50+ modules.
Experience
Work history, roles, and key accomplishments
Managed global customer issues for data protection and security management products in Continuous Product Engineering, while leading team performance and business value initiatives. Drove GenAI automation to reduce time to RCA, led Agile/ownership culture transformation for a 13-member team, and delivered supportability and quality improvements including reduced customer issues by 50% and a 17% in
Played Scrum Master and Project Manager for the Ericsson account, onboarding and training a team for a micro-services architecture project including CI/CD pipeline design and implementation. Drove automation coverage growth (40% to 80% across 10+ projects) and facilitated Agile transformation in performance management and project quality management for 10+ agile teams.
Provided development and technical leadership for Orange and Nortel accounts, leading requirements alignment, design, development, and support for 8+ NMS/EMS products. Built performance and reliability improvements including a Bar/UnBar module (60% performance improvement), a logging/exception handling framework (70% faster issue resolution), and a clustered setup on IBM WebSphere Application Serv
Education
Degrees, certifications, and relevant coursework
Indian Institute of Management Kozhikode
Executive Management Development Programme, Advanced Strategic Management
2024 -
Completed an Executive Management Development Programme on Advanced Strategic Management at IIM Kozhikode in 2024.
Sri Krishna College of Engineering & Technology
Bachelor of Engineering, Information Technology
2004 -
Completed a Bachelor of Engineering in Information Technology at Sri Krishna College of Engineering & Technology (Coimbatore) in 2004.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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