Saneliso Shezi

I am an energetic, customer-focused professional with hands-on experience resolving inquiries and delivering high-quality support across phone, email, and live chat. I consistently meet performance targets while maintaining empathy and professionalism in high-volume environments.

As a Customer Service Team Leader, I led a team of 15 representatives, implemented performance-improvement strategies, monitored KPIs and SLAs, handled escalations, and delivered training to onboard and upskill staff. My approach emphasizes clear goals, coaching, and process improvements to raise service levels and efficiency.

I hold a BSc in Environmental Science and a Postgraduate Diploma in Maritime Law & Maritime Studies, and I am seeking to contribute my communication, leadership, and analytical skills to a dynamic customer service or contact center team focused on growth and excellent customer outcomes.