Sandra Stickovitch

Managed a remote team of call center agents, ensuring quality service and adherence to KPIs. Provided coaching and support to improve performance and assisted agents with escalated customer calls. Prepared performance reports and implemented process improvements.

Established a thriving business from local farmers' markets to wholesale distribution, growing annual sales from $48,000 to $224,000. Managed operations including accounts, inventory, and direct sales at festivals. Developed social media campaigns to enhance brand recognition and fostered relationships with retail partners.

Managed high call volumes, resolving customer inquiries efficiently while providing technical support. Ensured accuracy in customer records and delivered excellent service, meeting call center metrics.

Led a team of 40+ agents to resolve customer balance issues and protect company assets. Developed coaching plans and tracked team performance to ensure compliance with policies.

Managed a team of 50+ agents, assisting with reservations and sales while resolving customer complaints. Supervised and trained agents to achieve weekly goals and monitored performance.

Promoted to manage a team of 28 agents providing bilingual sales support. Monitored call flow, provided coaching, and handled escalations to ensure quality standards.

Managed inbound calls to assist customers with rentals and reservations, providing bilingual support. Addressed customer concerns efficiently while meeting performance metrics.

Managed a team of 10-15 employees, overseeing hiring, training, and scheduling. Ensured operational efficiency and delivered exceptional guest service while maintaining food safety standards.