Open to opportunities

Sandra Obiezu

@sandraobiezu

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Customer-focused merchandiser driving FMCG sales through expert customer support and product guidance.

Nigeria

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What I'm looking for

I’m looking for a role where I can support customers with fast, accurate guidance, contribute to strong brand trust, and work smoothly with remote teams using digital tools—ideally in FMCG or retail where customer experience directly impacts results.

I’m a customer-focused professional with 2+ years of experience in retail sales, brand promotion, and direct customer interaction within the FMCG industry. I resolve customer inquiries quickly, provide clear product guidance, and help maintain positive customer relationships in fast-paced environments.

In my most recent role as a sales representative (Huggies Brand), I assisted customers with product recommendations, monitored stock levels, and communicated with store teams to prevent shortages. I also collected customer feedback and prepared reports to support customer experience improvements, and I’ve supported in-store promotions and promotional campaigns through roles including Sales Representative and Brand Ambassador.

Experience

Work history, roles, and key accomplishments

Merchandiser - Huggies Brand

GDM Consulting Nigeria Ltd

Jun 2023 - Jan 2024 (7 months)

Assisted customers with product inquiries and recommendations by explaining features, pricing, and availability, improving customer satisfaction and repeat purchases. Monitored stock levels with store teams and collected customer feedback to support customer experience improvements.

Customer Support Product Knowledge Attention To Detail

Sales Representative

Smartiemart Supermarket

Feb 2023 - Apr 2023 (2 months)

Provided direct in-store customer support by helping customers select suitable products and resolving complaints professionally. Maintained accurate records of product availability and supported promotional campaigns by assisting customers during in-store promotions.

Customer Support Complaint Resolution Product Guidance Customer Engagement Record keeping Attention To Detail

Brand Ambassador

Kergz Consulting Nigeria Ltd

Mar 2022 - Dec 2022 (9 months)

Engaged directly with customers to answer product-related questions and clearly explain product benefits. Built positive customer relationships to improve brand trust and provided feedback based on customer concerns and frequently asked questions.

Brand Promotion Product Knowledge Customer Engagement Feedback Collection