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Sandra Denis

@sandradenis

I optimize customer service and administrative workflows through data analysis, Python automation, and back-end support.

Argentina

Message

What I'm looking for

I'm looking for a remote role where I can improve operational and customer-service workflows through data analysis, automation, back-end support, and clear bilingual communication.

At Jagma Group LLC, I support back-end operations by managing MySQL databases, analyzing sales with Google Analytics, and creating automated administrative reports that improve post-sales support and customer satisfaction.

I've also worked closely with sales and operations teams to optimize customer service and order-tracking workflows. My experience spans Python automation, CRM tools, corporate social media management, and remote administrative processes.

Previously, I supervised 20 customer service agents at Teletech Arg and handled accounting operations at Delmiro Mendez SA. I bring bilingual Spanish-English communication, process-improvement training, and a practical focus on efficient, high-quality service.

Experience

Work history, roles, and key accomplishments

Current

Backend

Current

Jagma Group LLC

Jan 2022 - Present (4 years 9 months)

Managed MySQL databases and performed sales analysis using Google Analytics. Collaborated with development and operations teams to optimize customer service and order tracking workflows.

MySQL Google Analytics Social Media Management Backend Support Process Improvement Automation

Customer Support

Jagma Group LLC

Jan 2020 - Dec 2022 (2 years 11 months)

Provided personalized customer service through multiple channels and processed refunds and payments using Braintree and PayPal. Managed customer reviews and feedback to enhance digital reputation.

Customer Service Braintree PayPal Logistics

Accounting

Delmiro Mendez SA

Jan 2017 - Dec 2019 (2 years 11 months)

Monitored operational expenses and performed monthly bank reconciliations. Managed insurance policies for export and import operations and provided administrative support to HR.

Accounting Expense Management Bank Reconciliation Insurance Management HR Support

Customer Service Supervisor

Teletech Arg

Jan 2013 - Dec 2017 (4 years 11 months)

Supervised a team of 20 customer service agents and managed daily operations across phone, chat, and email for clients Kodak and Blue Cross Blue Shield. Developed service protocols and led training programs.

Supervision Customer Service Training Conflict Resolution Process Improvement