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Sandhya Palley

@sandhyapalley

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Support Services Manager at Infosys who improved release governance and reduced release cycle time by 20%.

India

Message

At Infosys Limited, I coordinated Agile delivery and continuous enhancements across mission-critical service integration applications for Ausgrid. I led critical-incident resolution, root-cause analysis, and release governance, and established Jira dashboards to track delivery dependencies.

At the Department of Health and Human Services in Victoria, I directed operations for 15 integration platforms supporting public health data exchange and healthcare services. I reduced release cycle time by 20% by eliminating deployment friction and modernizing cross-team release coordination.

Experience

Work history, roles, and key accomplishments

Project Manager

Infosys Limited

Sep 2021 - Jun 2026 (4 years 9 months)

Steered Agile delivery and coordinated continuous enhancements across ~15 mission-critical service integration applications. Led rapid critical-incident resolution, root-cause analyses, and executive status communications to minimize operational downtime.

Agile Scrum Jira Incident Management Root Cause Analysis Release Management Change Management Stakeholder Management

Operations Manager

Department of Health and Human Services

Mar 2020 - Sep 2021 (1 year 6 months)

Directed operational management for 15 core integration platforms facilitating state-wide public health data exchange and critical healthcare services. Acted as lead technical SME during emergency response periods, keeping automated payment operations running without interruption.

Operations Management Vendor Management Release Management Risk Management Platform Stability Multi Cloud

Integration Consultant

Department of Health and Human Services

Apr 2017 - Mar 2020 (2 years 11 months)

Synchronized architecture, engineering, QA, and infrastructure teams to manage end-to-end technical dependencies for government health platforms. Tracked service-level performance metrics, anticipated operational risks, and enforced quality control standards across all active delivery streams.

SLA Management Root Cause Analysis Quality Control Technical Documentation SOPs Cross functional Coordination

Technology Lead

Infosys Limited

Mar 2007 - Mar 2020 (13 years)

Designed, developed, tested, and deployed robust integration solutions powering mission-critical financial applications and core banking platforms. Partnered with Business Analysts, Solutions Architects, and engineering teams to translate complex financial requirements into scalable technical architectures.

Enterprise Integration Core Banking Data Exchanges SDLC Incident Management Technical Architecture

TIBCO Consultant

Telstra

Aug 2014 - Mar 2017 (2 years 7 months)

Maintained high-availability TIBCO enterprise integration infrastructure underpinning critical telecommunications business services. Led Sev-1 and Sev-2 major incident responses, establishing real-time bridge communications across senior technical and business stakeholders.

TIBCO ITIL Incident Management Problem Management Change Management Release Management SDLC