At RealPage, I handled complex US residential mortgage underwriting files as the final point of escalation, applying the 4Cs and validating DTI/LTV against Fannie Mae and Freddie Mac guidelines.
I reviewed bank statement and DSCR income documentation, flagged discrepancies for underwriter review, and validated insurance documents against loan file and investor requirements.
I conducted quality audits and was recognised as Top QA Performer. I also performed root cause analysis and used Excel, Power BI, and Tableau to track errors and SLA patterns and support corrective action plans.
I co-created process guides, kept LOS records accurate as guidelines changed, and delivered onboarding and training sessions. I was also recognised with Employee of the Month awards in 2023, 2024, and 2025.
